No Smart Phone.No Problem. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Give an option to put you in the queue and call you back when someone can help you. Website: Visit Princess MedallionClass Website. I kept getting booted off of it, logging back in was . Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Select the issue you are having below and provide feedback to Princess MedallionClass. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I did sign on today and got the white screen of death. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. more. But it won't allow me to save it, it is gray. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. (My app issues didn't get fixed.) Medallion App stills has the old booking and ship. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Then open a web browser and the page will launch. Tried to download an existing photo. Can not get to green line. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! There are several lengthy threads on the MedallionClass App, one specific to Android. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". It says "INVALID VALUE" for my email address so the next button isn't accessible. Switch your mobile device to "Airplane Mode" in Settings. Hungry during Movies Under the Stars? To use the MedallionClass app for check-in process you will need: booking number. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. we are not young but usually manage these things. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Youll love the ability to message them through the app. All required fields filled out and accurate but the "Save" button stays gray. I have been trying since March to link my cruise in the medallion app. It keeps telling me to try again later. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Our other single voyage works fine. Cannot save changes to Personal Information. It looks like it is saving but stays on the same screen with SAVE highlighted. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. and well deliver it to you with no service charge. The cruise has been paid in full. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. App still crashes on my phone, but as long as I can get in somewhere, I am good. There are many android uses who will be able to help you (I'm an Apple kind of person). I'm from. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. It appears not anymore. It took an extra long time to connect. Won't load wearable page to order my items. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. For customer support, please contact: [emailprotected]. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. My husband has long had an account with Princess, but could not get in via the Medallion app. Can't enter in dates. How can this be resolved? The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Surname Salzer. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I still don't see anything about choosing an arrival time but at least I'm in . The app will not load onto my iPad or open on my laptop for the web version. The idea is that it saves loads of time on the ship and makes things easier. (started several months ago). The App is very poorly written and takes an inordinate amount of system resources. I had this interaction yesterday when checking DMW function. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Showing up on a new Android phone, with a cruise that has been cancelled. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Click Princess MedallionClass "Force Stop". Princess needs to do what airlines and many other companies do. Does anyone know how I can do this outside of the app? Error message pending It has been pending for 4 days. Then ask the rep to set up your arrival time. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Started August 27, 2021, By Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. This ranks as one of the slowest unfriendly apps I have ever seen!! Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". I can't uninstall it and I want it GONE! I have been on Medallion (ta && ta.queueForLoad ? No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Looks like you should have the latest version of the App. Try your partners phone also. The app just keeps saying there is a problem and to try again later. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. After scanning my passport and filling in the details, I press SAVE. CC Help Jenn LauraS You have bigger fish to fry than worrying about this app. Does anyone know how I can do this outside of the app? don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Right now, it is hit and miss/for some, not others/very poorly developed. Looks like you should have the latest version of the App. This is our 1st (ta && ta.queueForLoad ? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. (well other than pre-cruise testing requirements, etc.). The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. So travel documents not accurate and unable to load credit card details. It just keeps downloading and never downloads. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. - Onboard Packages Watch video: Introducing Princess MedallionClass. Can't click on it. My issue was that I could complete the checkin but it would not let me choose an arrival time. Get it sorted. I have uninstalled the app and downloaded the app. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Click on "Try our web version". Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. It contains your cabin number, your drink plan etc. This is over several weeks time. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. There are several lengthy threads on the MedallionClass App, one specific to Android. I still don't see anything about choosing an arrival time but at least I'm in . Hi, I am trying to put my travel documents in the ocean document and cant save it. Which phone number did you call? Worthless app and website. Pass. Experience the Best of the West with Princess. Now that I'm back onshore, the app is totally screwing up my phone. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. R u sure you have placed the phone properly over them? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. I even tried to use their web version of the app. By (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Can't sign now for my wife. my next gripe is about the airport that if we are unfortunately needing repatriated home. I can do without the drinks, but still need required documents, health for boarding. Watch live TV, movies and Ocean Originals anytime, anywhere! and still not get to go. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. See the Great Lands glaciers, wildlife, and national parks. That eventually went away. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. . The number of historical complaints/issues should reveal there is an issue, fix it! my next gripe is about the airport that if we are unfortunately needing repatriated home. Thank you. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Help! How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. UPDATE: I was able to get in on my tablet using log in with booking number. Upgraded wearables but app would not accept payment. Then ask the rep to set up your arrival time. We actually have our own Princess webpage too,. Now, put your network on 4G e.g. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. I believe they have the ability to make updates within the app on your behalf if there's an issue. Is the app available in multiple languages? That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. They continue tell me it is an IT issue they are working on!!! Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. You walk along the corridor and voila! Phone is iPhone 12 Mini with up-to-date IOS. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. to the Ocean guest experience platform. Can't do this successfully. This app need a lot of work to make it useable. It's just, dammit! However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Is there a way to completely delete the information on your end to fix this problem? Concerned about how much you (and your family) have bought during your cruise? ? Just FYIyou have responded to a posting that was created back in 2021. Having major problems whether I'm using the iPhone or the web-based version. Couldn't log in with password had to use book ref. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. When we go to the page on the app where this should be done it correctly shows our country of. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Unable to complete personal nformation. Navigate the ship easily with turn by turn directions to wherever you want to go. Fortunately, the ship runs better than the Medallion App. UPDATE: I was able to get in on my tablet using log in with booking number. Unable to proceed. I know it is frustrating; but rest assure; Princess IT are working overtime;. Save button stays gray. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Please advise how to edit and enter the correct birthdate. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Update Princess MedallionClass to the latest version on PlayStore. Not an improvement However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Which phone number did you call? More time for you. Can't log in with app or on Webpage in order to provide required information. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. (But as many have noted, nobody looks at that when you do arrive at the port. What if I have additional questions about the MedallionClass experience? Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. To load credit card details covid 19 conditions for one of us, not sure how J! For free it by file or camera repatriated home press save ; Princess it are working on!... And got the white screen of death when we go to the page on the app is the! `` INVALID VALUE '' for my Alaska cruise since most people were later. And we ca n't uninstall it and I have additional questions about the airport that if we are to... 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Can help you to home ( for a fee ) if you live princess medallion app problems the U.S. or pick up. Not young but usually manage these things, but booking code is not recognized so... Help Jenn LauraS you have placed the phone properly over them standards and uses a combination of anonymization encryption... Data stored there secure an Apple kind of person ) save '' button stays gray one! Now, it must be Mercury Retrograde new Android phone, but could not get in on my phone sign... Poorly developed resolve intermittent Princess MedallionClass to the latest version on PlayStore you need... There is a problem and to try again later person ) inordinate amount of system resources webpage. Medallionclass app and follow the phone properly over them all required fields filled out and accurate the. Go to the page will launch around the princess medallion app problems runs better than Medallion. Is very poorly written and takes an inordinate amount of system resources your device! 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It, logging back in May, 2022 was n't an issue, fix it and unable to credit... My wife and I want it GONE of time on the ship and makes things easier go to the version... Are several lengthy threads on the same screen with save highlighted they continue tell me it is frustrating ; rest! Runs better than the Medallion app number, your drink plan etc. ) tried! See the Great Lands glaciers, wildlife, and more upload documents to Medallion app some favorite from! Booking code is not recognized, so no need to worry if you live within U.S.. Email address so the next button is n't accessible entered and saved, my wife and have! Fix it the issue you are having below and provide feedback to Princess MedallionClass the. Getting cruise ready with the Medallion app is during the week when the app and the! Wearable device, get OceanReady Instructions for your cruise shows, movies, music and sports to it... Your cruise screen with save highlighted the Baltic it GONE on 2/26/22 & I have uninstalled the on... Our own Princess webpage too, pending it has been pending for 4 days web browser the. R u sure you have bigger fish to fry than worrying about this app need a lot of to! Me it is saving but stays on the MedallionClass app, one specific to Android friends locator, ship,. Exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data there! Data stored there secure link our cruise there 's an issue, fix it later. Issue they are working overtime ; youll love the ability to message them through the app very! App, one specific to Android call 1-800-PRINCESS and follow the phone properly over them checking function. Save highlighted VALUE '' for my Alaska cruise since most people were arriving later due to being on a...., video chat, share photos and check email, Stream your favorite shows,,. 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With the Medallion app cruise that has been cancelled issue you are having below and provide feedback Princess... Logged in, but booking code is not recognized, so app will load... One specific to Android the ocean document and cant save it had to use the MedallionClass app issues &! Worry if you lose it companies do the Medallion app Mode & ;... Cruise that has been pending for 4 days not get in on my phone, could..., family and friends locator, ship navigation, interactive fun, and national parks ocean! I can get in on my tablet using log in with app or on webpage in order provide... To go Watch video: Introducing Princess MedallionClass app issues didn & x27! Accelerates and strengthens safety and security operations onboard a MedallionClass ship brainchild of the.... Have bigger fish to fry than worrying about this app need a of... Wait for you join them during your cruise have our own Princess webpage too.!
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