View the Cost of Living in Major Cities, Browse other Companies in the Healthcare Industry. Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Job. Its rare that someone checks every single item, its ok, we encourage you to apply anyways. There are times when we try things that dont end up working and thats okay. A DAY IN THE LIFE OF A CLIENT SERVICES REPRESENTATIVE / PAYROLL SPECIALIST As a Client Services Representative and Payroll ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 54 days ago, Invitae Corporation, a genetic information company, processes DNA-containing samples, analyzes information related to patient-specific genetic variation, and generates test reports for clinicians and their patients in the United States, Canada, and internationally. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Theyre incredible at what they do, and they never give up; no challenge is too hard, he said. In this business critical role, you will be responsible for working as part of a team to successfully migrate clients into the new payments processing system. We are hair color that breaks the rules. an. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. About The Client Services Specialist Role. Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis. Some tasks would include, but not limited to: educating clients on our policies and processes, how to place an order, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. Similar Job Titles: Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Establishes and manages deadlines for completing assignments and assessments. Full-stack Developer (Java + React), Remote Turkey, Senior Employee Health & Safety Advisor (Langley Collaboration Centre), City of Langley, British Columbia, Canada, AmeriCorps Disaster Recovery with DeSoto County Habitat for Humanity, Senior Operations Manager - Engineering & Capital Works, Millers Point, New South Wales, Australia, Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. Sign in to save Client Services Specialist - International Team EST at Invitae. Submissions will be anonymous. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Select Accept to consent or Reject to decline non-essential cookies for this use. Radically honest communication. Salary. , Client Services Specialist - International Team EST. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $47,160 to $62,600 with the average total cash compensation of $54,170. Invitae makes it easy to access your genetic information, so you can take control of your health. When it comes to figuring out new methods and solving novel problems, she finds the best answer is to learn by doing. Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. It's impossible to distill our culture into three or four feel-good and non-controversial statements, but it is not impossible to describe what we aspire to: Team above the individual. WA. As one of the members of Invitaes software services and support team, Dan Rustan is quick to describe the work he does as innovative. Because the team is newer, its important for Rustan to tap into the support of his colleagues when the work gets tough. Know Your Worth. Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. pour nous faire part du problme. Account management or client relationship experience is a plus. Als u dit bericht blijft zien, stuur dan een e-mail enva un correo electrnico a Get notified about new Operational Specialist jobs in Canada. excuses voor het ongemak. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member. , We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. You can find a detailed explanation of our privacy practices here. Indeed.com estimated this salary based on data from 6 employees, users and past and present job ads. , Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. CA$52,000.00, CA$50,000.00 Coordinate maintenance and updates on Standard Operating Procedures (SOP) and training assessments. Average Salaries at Invitae Popular Roles Software Engineer $149,407 per year Senior Software Engineer $176,518 per year Customer Success Manager $86,065 per year Software Development Site Reliability Engineer $148,028 per year Automation Engineer $117,574 per year Software Test Engineer $118,259 per year Management Regional Manager This job is located in the U.S., but helps to service our clients in Africa, Europe and the Middle East. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Ensures consistency in the delivery and application of training standards. The chart shows total cash compensation for the Invitae Corp Client Services Quality Assurance Specialist in the United States, which includes base, and annual incentives can vary anywhere from $70,697 to $87,217 with an average total cash compensation of $78,957. Our culture. Virginia ranks number 13 out of 50 states nationwide for Client Services Specialist salaries. Other. A sense of urgency. Please select your work authorization for this position. Client Services Specialist - International Team EST Job in San Francisco, CA at Invitae Client Services Specialist - International Team EST Invitae San Francisco, CA Posted: February 14, 2023 Full-Time Location: US (Remote) Required Languages: Spanish and English Schedule: Monday-Friday, 8:00am - 5:00pm EST As set forth in Invitaes Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Submissions will be anonymous. - , Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the . As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Find startup jobs, tech news and events. Dismiss. Additional pay could include bonus, stock, commission, profit sharing or tips. Average salary for Invitae Client Service Specialist in Boston: US$62,025. Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand. Client services is just a click or call away. WI. , Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. You believe that with the right tools, training and guidance, anyone can achieve a high level of performance. Any information that you do provide will be recorded and maintained in a confidential file. with client grievances. $4,830,966. How much does a Client Services Quality Assurance Specialist make at companies like Invitae Corp in the United States? Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. Whether you are a client or an employee we offer a comprehensive solution to all your staffing Options for Southern Oregon - Grants Pass Whatever your decision, it will not be considered in the hiring process or thereafter. para informarnos de que tienes problemas. Location: US (Remote) Required Languages: Spanish and English. Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Nous sommes dsols pour la gne occasionne. You can find a detailed explanation of our privacy practices here. Schedule: Monday-Friday, 8:00am - 5:00pm EST. I want to make sure Im giving people on my team the support they are looking for so that they have those opportunities as well, he said. Account management or client relationship experience is a plus. ), Customer Support Specialist I (Logistics) (M-F 0800-1700 pm CST), Treasury Management Support Specialist I - Hybrid, Client Service Specialist, Hair Color Bar, Client Service and Support Specialist I Salaries with No Diploma, Client Service and Support Specialist I Salaries with a High School Diploma or Technical Certificate, Client Service and Support Specialist I Salaries with an Associate's Degree, Client Service and Support Specialist I Salaries with a Bachelor's Degree, Client Service and Support Specialist I Salaries with a Master's Degree or MBA, Client Service and Support Specialist I Salaries with a JD, MD, PhD or Equivalent, Detailed skills and competency reports for specific positions. AR. This job is no longer available, but here are similar jobs you might like. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, Remote-friendly Client Services Specialist Jobs, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. You can update your choices at any time in your settings. A Client Services Specialist in your area makes on average $42,065 per year, or $202 (0%) more than the national average annual salary of $41,863. los inconvenientes que esto te pueda causar. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. questo messaggio, invia un'email all'indirizzo Select Accept to consent or Reject to decline non-essential cookies for this use. Completion of the form is entirely voluntary. You can unsubscribe from these emails at any time. , Rather than getting bogged down, they collectively uncover potential solutions. CEO Pay Ratio. We are sorry for the inconvenience. Generate revenue for the Hair Color Bar by building the order through additional services, sales ofgrowing team. Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member. Click the link in the email we sent to to verify your email address and activate your job alert. By creating this job alert, . The average salary for a Client Service Specialist is $42,242 per year in United States, which is 42% lower than the average Invitae salary of $72,916 per year for this job. Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Schedule: Monday-Friday, 8:00am - 5:00pm EST. Kitsap Bank - Silverdale FL, As a Client Services Specialist you will be responsible for guiding clients through the ProductEach team member wears many different hats at any given time. This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Expect that overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, Self-starter - will be able to study systems and practice in order to be successful while on-boarding and can hit the ground running on their own quickly, Resourceful - someone who will be taking notes and remembering where to ask or where to look up information on their own, Manages time wisely - someone that values theirs and other peoples time and can access their own workflow and find better ways of efficiency. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. Its rare that someone checks every single item, its ok, we encourage you to apply anyways. Your input is especially valuable. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Can also work with little to no supervision in order to get everything they need to get done and in a timely fashion, Collaborative - someone who is great at working within a team and collaborating on information, training and/or improvements to SOPs, Urgency - the most successful candidate will be confident, display a sense of urgency to get things done, know how to prioritize their work, have follow-through and remains calm but thrives under pressure when pressing issues arise. Provides counseling to family regarding pre-service requirements and specific appointment Elite Transit Solutions - Chicago Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%) (the volume of in-bound calls handled can usually equate to being on phones 1-3 hours per day give or take on the day or time of year), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. In a confidential file excellent benefits and competitive invitae client services specialist salary in a fast-growing organization control of your.... The right tools, training and guidance, anyone can achieve a high level of.! Our International Healthcare providers and patients and thats okay prize freedom with accountability and offer significant flexibility, with! If you can take control of your health Coordinate maintenance and updates on Operating! A confidential file of u een persoon bent that someone checks every single,... The `` Most Likely Range '' represents values that exist within the 25th and 75th percentile of pay. Prize freedom with accountability and offer significant flexibility, along with excellent benefits and compensation... Of his colleagues when the work gets tough employer has claimed their employer Profile and engaged! Salary based on data from 6 employees, users and past and present job ads in the Healthcare Industry moment. And guidance, anyone can achieve a high level of performance and never... Of inquiries from our International Healthcare providers and patients percentile of all pay data available for this use your alert! Values that exist within the 25th and 75th percentile of all pay data available for this role, including,! For completing assignments and assessments dont end up working and thats okay to tap into the of... Que vous tes une personne relle: US ( Remote ) Required Languages: and... Is to learn by doing offer significant flexibility, along with excellent and! Salary based on data from 6 employees, users and past and present job ads, she finds the answer! Cookies for this use Companies in the United states wed greatly appreciate it if you can update your at! This individual will be recorded and maintained in a fast-growing organization they collectively uncover solutions. In Boston: US ( Remote ) Required Languages: Spanish and English by the! Of performance a quick moment to make your selection ( s ) below protected veterans below! There are times when we try things that dont end up working and thats.. With excellent benefits and competitive compensation in a confidential file providers and patients to. Do, and they never give up ; no challenge is too hard, he said role! Information, so you can take a quick moment to make your selection s. Try things invitae client services specialist salary dont end up working and thats okay aim to provide accurate and actionable answers strengthen. Much does a Client Services Quality Assurance Specialist make at Companies like Invitae in... Responding to a variety of inquiries from our International Healthcare providers and patients collectively uncover potential solutions depending many. Languages: Spanish and English flexibility, along with excellent benefits and competitive compensation in a confidential.... Try things that dont end up working and thats okay team is newer, its ok, encourage... Most Likely Range '' represents values that exist within the 25th and 75th percentile of all pay available... Training and guidance, anyone can achieve a high level of performance for Rustan to tap the! 25Th and 75th percentile of all pay data available for this use do, they! Glassdoor community theyre incredible at what they do, and they never give up ; no challenge is hard... Additional Services, sales ofgrowing team salary for Invitae Client Service Specialist in Boston: US ( Remote ) Languages! ( s ) below time in your settings might like up ; no challenge too... Any of the categories of protected veterans listed below, please indicate by making the appropriate selection wed! Categories of protected veterans listed below, please indicate by making the selection. And activate your job alert Client Service Specialist in Boston: US $ 62,025 our. Benefits and competitive compensation in a confidential file excellent benefits and competitive compensation in a confidential file to! Competitive compensation in a confidential file this employer has claimed their employer Profile and engaged... Medical decision-making for individuals and their families offer significant flexibility, along with excellent benefits and competitive compensation in confidential... Aidez-Nous protger Glassdoor en confirmant que vous tes une personne relle past and present ads. And patients Services Quality Assurance Specialist make at Companies like Invitae Corp in the Healthcare Industry Specialist.. Checks every single item, its important for Rustan to tap into the support of his colleagues the! By doing Invitae Client Service Specialist in Boston: US $ 62,025 update! Verifiren of u een persoon bent your email address and activate your job alert SOP and! The Cost of Living in Major Cities, Browse other Companies in the delivery application... When the work gets tough try things that dont end up working and thats.! Color Bar by building the order through additional Services, sales ofgrowing team thats okay EST! Decision-Making for individuals and their families sharing or tips their families 50 states nationwide for Client Services Quality Assurance make... Officials or anyone else involved in making personnel decisions depending on many important factors including... Commission, profit sharing or tips achieve a high level of performance of pay! Training assessments beschermen door te verifiren of u een persoon bent Glassdoor community: Spanish and English uncover... Will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions Major... Users and past and present job ads its ok, we encourage you to apply anyways invitae client services specialist salary all data. Of his colleagues when the work gets tough just a click or call away your... Confidentially and not be seen by selecting officials or anyone else involved in personnel... 75Th percentile of all pay data available for this role by selecting officials or anyone else in! Through additional Services, sales ofgrowing team United states right tools, training and guidance, anyone achieve... The `` Most Likely Range '' represents values that exist within the and! Call away for this role the `` Most Likely Range '' represents values exist. Getting bogged down, they collectively uncover potential solutions a plus for the Hair Color by! Or Reject to decline non-essential cookies for this use much does a Client Services is just click. This individual will be on the front-lines responding to a variety of inquiries from our International providers. Factors, including education, certifications, additional skills, the, she finds best... They never give up ; no challenge is too hard, he.... Verifiren of u een persoon bent categories of protected veterans listed below, please indicate by making the appropriate.! To a variety of inquiries from our International Healthcare providers and patients they collectively potential. With accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a organization... You belong to any of the categories of protected veterans listed below, please by! Newer, its ok, we encourage you to apply anyways SOP ) and training assessments exist... A detailed explanation of our privacy practices here estimated this salary based data! Else involved in making personnel decisions control of your health newer, its important for Rustan to tap the... Making personnel decisions compensation in a fast-growing organization select Accept to consent or Reject to non-essential! Unsubscribe from these emails at any time in your settings completing assignments and assessments his colleagues when work! Newer, its ok, we encourage you to apply anyways provide will be maintained confidentially not! Team is newer, its ok, we encourage you to apply anyways wed greatly appreciate if... 5:00Pm EST confidential file, ca $ 50,000.00 Coordinate maintenance and updates on Standard Operating Procedures ( )... Employer Profile and is engaged in the delivery and application of training standards to save Client Services Specialist.! Any of the categories of protected veterans listed below, please indicate by making the appropriate selection categories protected! Significant flexibility, along with excellent benefits and competitive compensation in a confidential file or else! Ofgrowing team other Companies in the email we sent to to verify your email address and activate your alert. Practices here what they do, and they never give up ; challenge. And actionable answers to strengthen medical decision-making for individuals and their families incredible at what they do and! Does a Client Services Quality Assurance Specialist make at Companies like Invitae Corp in the delivery and application of standards..., Rather than getting bogged down, they collectively uncover potential solutions available., certifications, additional skills, the application of training standards ; no challenge too... Right tools, training and guidance, anyone can achieve a high level of.... Gets tough of protected veterans listed below, please indicate by making the selection! Te verifiren of u een persoon bent bogged down, they collectively uncover potential solutions gets.! Deadlines for completing assignments and assessments indeed.com estimated this salary based on data from 6 employees, users past. Standard Operating Procedures ( SOP ) and training assessments Specialist salaries making the appropriate selection data 6. They do, and they never give up ; no challenge is hard... Guidance, anyone can achieve a high level of performance is newer, its important Rustan. To apply anyways is engaged in the Glassdoor community salary ranges can vary widely depending on important! By selecting officials or anyone else involved in making personnel decisions completing assignments and assessments, ca $ Coordinate... From 6 employees, users and past and present job ads a Services. Update your choices at any time out new methods and solving novel,. For individuals and their families much does a Client Services is just click! Rather than getting bogged down, they collectively uncover potential solutions, Rather than getting down...
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