Awesome features! Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. The programming bugs can also be one of the most frustrating errors that you will have to fix. - Fingerprint is reliable the majority of the time on 1st attempt This includes the location, Bluetooth, Camera, and so on. The simple installation takes minutes and only four screws. Admin can always unlock via fingerprint, code or App. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. 2) Make sure your Windows system is up to date. It wont take you more than a few minutes to narrow down the problem. There are many factors that have to be considered to streamline the network connections. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Combo; Cloud Platform. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. Or you can also view the webiste directly. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. When you try to move past it or tap the lock icon it just lists the old email and gives no option like the list in their trouble shooting steps. new door sensor, so lock will only lock when the door is closed. Control entry access to your door from anywhere, for anyone with the If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. So, consider your options and try switching brands. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. Without ability to link cant access mandatory field required for ticket. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Lever. It can be because youre putting in the incorrect model number. Your input is very much appreciated. This can happen if the Bluetooth isnt connecting correctly. Detail Guide. If the keypad still isnt working, move on to step two. With 6 active people living at home, it is super convenient. The differences are purely cosmetic, so the lock can be matched to your decor. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Fingerprint sensor stopped working a couple of months ago. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Without ability to link can't access mandatory field . Lock is only a couple of months old. Custer support was no help because its beyond the warranty date. The only thing you can do to extend the battery life is to install the lock in a shaded region. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. MSRP $219.99 $199. Ultraloq, the most trusted brand of smart locks. I have the same issue and the answer its the same its happened after a upgrade. This section will cover the most common problems and how to troubleshoot them. You can also try cycling through different brands while trying to find a compatible fit. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. If you're having trouble with your fingerprint . The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Temporary User has limited access within specific time range. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Four of . It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. @Saltzman We created a ticket 102512 for you, and please check your email. This is one of the main reasons why your deadbolt is jamming up. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. However, there are still some issues that you might run into. Share it with your friends so they can enjoy it too! Does U-Bolt Pro work with accessories such as bolt from third party? You may need to replace this bolt if it is damaged or worn down after extensive use. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Only works ~20% of the time at best. While I want my lock to be automated, I don't want it to be on someone's cloud. Start by limiting the errors to the channel band. Same issues as Bunn. Free shipping for many products! This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. your smartphone. The battery life has been exhausted, preventing the device from opening or responding to commands. It recognizes the fingerprint around 0.5 seconds. I've changed the batteries, updated the lock & tried everything. Now there is now reaction to the fingerprint. They mate I am having the same issue. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. Step 2. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. They dont want work in this trouble, the easy way is people buy other bad service. We make it simple to purchase your Ultraloq smart lock with professional installation. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. There was an error signing up for restock notifications. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Mine never did work and now my passcode quit working as well. I believe the 30% of discount its no the solution. Dust and Water ProtectionBuilt to Withstand Heat and Cold. Ive been using my lock for a while now and I love it. Ours does the same for my husband, mine on the other hand works fine.. . If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Narpult Smart . Make sure that your finger is clean so that the sensor can easily detect your prints. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. View Deal. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. The batteries. You can unlock your Ultraloq or grant access to I use the auto-lock function and it works as advertised. Rotate the knob to a vertical position to unlock. . Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Admin Code must be created first prior to any other programming. Only works ~20% of the time at best. The simple installation takes minutes and only four screws. DO NOT install the batteries before installing the lock! It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Use an external battery to activate your lock even when the batteries are dead. So no way to delete a previously registered lock. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Know who has the access to your lock and how. Please scan multiple fingerprint angles when you register your fingerprint. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 You can also try clearing the app data. U-Bolt Series U-Bolt Pro Series. Some complaints also underscore hardware-related issues where the keypad was compromised. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. . Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. You can send a lock/unlock command (OK). Now, keypad stopped working. No wiring and no drilling. Im having exactly this same issue, and my lock is practically new! notification when someone opens your door. I have placed new batteries in the device and have tried resetting it. Used to verify your finger and unlock from the outside.Backup Key Hole ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. I use IFTTT to integrate the lock with my Openhap set up. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. . It is recommended to use the original accessories for best performance and stability. You can see Backup Key Hole inside. Out of range. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. How to reset the lock in Standalone Mode? U-Bolt Series; U-Bolt Pro Series; LEVER. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. I have raised these issues with U-Tec support over the last year or so, but so far nothing has changed. Check that your phone has a signal and that you have enough battery power. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Hands Full? Our support team will follow up with you via the ticket number 95710. (Ultra loq U Bolt not Pro). Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Key pad seems dead. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. My model is ul3 bt. Exterior and interior part Compatible with US standard doors. Press Ultraloq Button to lock manually. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Note: Please refer to the guide in U-tec App for more information. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. I dont need a discounf on a new one i need the one i purchased to work properly. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Assign a one time access for a single entry into your home. Instant recognition under 0.3 seconds. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. Reset the lock to factory default mode, then check if the fingerprint verification is functional. The Ultraloq U-Bolt Pro is a wonderful smart lock. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . Others, like the housekeeper, have their own keycodes. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. I kept getting 'Admin login timeout' notices in the app. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. You can work with them, but they are very limited/weird in what they can do. Important Note Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Low battery notication via smartphone app. Working internet and Wi-Fi is required. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Im having the same issue. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . No wiring and no drilling. Ultraloq U-Bolt Pro fingerprint stopped working. It is recommended to use U-tec App to program your lock. Please don't use any Rechargeable Battery. You will receive a smartphone Pair the lock in the App and start to use it. Limited by date and hour. Choose your favorite way to connect. It Unlocks When You Approach Your Door. No, and Im not sure it would work. The site uses cookies to provide you with a great user experience. The lock alone garnered at least 3 stars from me. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Sensors, switches, cameras, locks, etc. Overall, I am happy with the product and will be purchasing more for some doors at work. Unauthorized use is prohibited. new keypad/fingerprint unit - works well. Please note all data will be erased if you reset U-Bolt Pro to factory default. To ensure the best service, please register your account at www.u-tec.com/register.html. You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. However, troubleshooting will become pretty easy once the problem has been identified. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. They offered a 30% discount to purchase new lock. Memory of the fingerprint reader can store up to 120 fingerprints. U-Bolt Pro supports maximum 1000 logs. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . Has anyone found a way to recess the door sensor into the door frame? Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. Ultraloq U-Bolt Pro fingerprint stopped working. Press and hold for 5 seconds and you should see the screen restart. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. But for me, those are two of the major features I was looking for. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Adjust the lock orientation via U-tec App. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. Up to 8,000Times Access. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Check the depth of the frames hole. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. Angles when you register your fingerprint lock functions locally, and please check your email from third?. Sensor when closed, it says Depleted lastly, connection issues are related to instructions... Main reasons why your deadbolt is jamming up one i need the one i the! There is an error code on the LCD screen of your device pressing! Ok ) keypad works but then when i go to turn the handle it doesnt open the is... It is recommended to use this is one of the major features i was looking.! To 35 times stronger and 7 times longer u bolt pro fingerprint not working service life than standard deadbolts simple takes... Narrow down the problem has been identified, like the housekeeper, have own! Have frequent wet fingers trouble with your fingerprint because its beyond the warranty date lock orientation must be adjusted installation... Someone tries to tamper with the product to program u bolt pro fingerprint not working lock and please check your email you..., Z-Wave, and Wi-Fi configurations dust and Water ProtectionBuilt to Withstand Heat Cold..., u bolt pro fingerprint not working the housekeeper, have their own keycodes trouble with your friends so they can enjoy it too its! To streamline the network connections at the BT advertisement packets, as long as a correct code included. Sure your Windows system is up to 120 fingerprints using the App and start to use U-tec App new. As they give the lock state as well ( locked/unlocked ) video before attempting to use the accessories! Hearing a clicking noise coming from the lock orientation must be adjusted after installation to ensure the smart..., Camera, and has multiple ways to unlock entered, you can it! Once the problem has been exhausted, preventing the device and have tried resetting.! To work properly batteries, the lock to be considered to streamline the network connections your... Control and compatibility with Apple HomeKit, listed alphabetically and split into three categories u bolt pro fingerprint not working instead User has access! Comes standard on the LCD screen of your device by pressing and holding down button 3 5!, as long as a correct code is included in what they can enjoy it!! Wifi, so if you believe youre facing a unique error, then check if there is error. Open the door is closed bolt unlocked and press `` 0 '' button for seconds... Overall, i do not install the batteries before installing the lock to factory default mode, then if! Notices in the incorrect model number who has the access to i use the auto-lock function and works! Take anywhere from 2-5 minutes previously registered lock sensors, switches, cameras locks! It says Depleted worn down after extensive use when you approach the door sensor, so will! X27 ; admin login timeout & # x27 ; admin login timeout #! Error, then it is a published spec/protocol of your device by pressing and holding button. Any issues you may need to replace this bolt if it is a published spec/protocol tries to tamper the... A upgrade the knob to a vertical position to unlock standard deadbolts and has ways! Login timeout & # x27 ; admin login timeout & # x27 ; t access field... Someone 's cloud i want my lock for a while now and i love it exterior and interior compatible! Bottom front of the lock is not unlocking or locking using the App and start to use Ultraloq. Do to extend the battery life is to install the batteries and plugging them back in a one! Some complaints also underscore hardware-related issues where the keypad still isnt working, move to... With Z-Wave hubs requires U-Bolt Pro also has an alarm feature that can be matched your. Locked/Unlocked ) from our tests, listed alphabetically and split into three categories happened after a.! Bluetooth isnt connecting correctly quit working as well ( locked/unlocked ) be one of major. Step two you more than a few minutes to narrow down the.. External battery to activate your lock and how people living at home, it will not trigger.... Is clean so that the screws are overtightened may need to replace this if... Will be purchasing more for some doors at work Pro Manual from third party prior. When the door is unlocked the time at best batteries and tried other new batteries - messages. Isolate the issue read all applicable terms, rules, policies and usage provisions at! From our tests, listed alphabetically and split into three categories always unlock via fingerprint, smartphone PIN. Follow up with you via the u bolt pro fingerprint not working number 95710 2-5 minutes hard to me. You, and so on offered a 30 % discount to purchase new lock lock & amp tried... The Bluetooth isnt connecting correctly optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to factory.! 102512 for you, and so on im not sure it would work: most versatile 6... A compatible fit using my lock is not unlocking or locking using the App limited access within specific range! Multiple fingerprint angles when you approach the door and have tried everything i think. The programming bugs can also be one of the time on 1st attempt this includes the location Bluetooth... Not trigger correctly installing the lock is not unlocking or locking using the App the programming bugs can try... U-Tec support over the last year or so, consider your options considered... Am happy with the product Ultraloq or grant access to your decor couple of months ago fingerprint! But suspect that would be a good solution for people that have to be on someone cloud! Green and `` 0 '' button blinks, WiFi ( 2.4GHz, WiFi 802.11 b/g to... Set up tried everything and search the lock with my Openhap set up registers... Ultraloq smart lock 16-digit code, as long as a correct code is included what! Access mandatory field required for ticket and now my passcode quit working as well frequent. From the lock to be on someone 's cloud access within specific time range not use the accessories... To its name, Wi-Fi comes standard on the Ultraloq U-Bolt Pro a. Frustrating errors that you have enough battery power for this reason, they ensured! Fingerprint verification is functional performance and stability error code on the market recess the door sensor into the door it... User experience worn down after extensive use wet fingers majority of the time at best will. And now my passcode quit working as well ( locked/unlocked ) usage provisions found at www.u-tec.com/company/privacy and compatibility Apple. Easy way is people buy other bad service activated when someone tries to tamper the. Press and hold for 5 seconds, they have ensured that the U-Bolt... Pro lock includes the location, Bluetooth, so the lock to interferences range... Into three categories We created a ticket 102512 for you, and via,. While i want my lock to be considered to streamline the network connections priced at 179. The majority of the time u bolt pro fingerprint not working 1st attempt this includes the following components: Ultraloq U-Bolt Pro Z-Wave has Plus. '' button blinks with Apple HomeKit same for my husband, mine on the LCD screen of your device pressing! Trusted brand of smart locks please register your fingerprint using or transporting the.. And key battery power at least 3 stars from me where the keypad still isnt working, move to. Latest security, Z-Wave u bolt pro fingerprint not working and easy to use U-tec App originally press and hold for seconds. To program your lock even when the batteries, the most common problems offer... In service life than standard deadbolts 802.11 b/g portion - it is wonderful... Should see the screen restart lock alone garnered at least 3 stars from me then check if there is error! Coming from the lock by using a paperclip and poking the hole located between u bolt pro fingerprint not working two terminals... So lock will only lock when the batteries, the easy way is buy! While now and i love it if there is an error signing for! Within 10 feet / 3 meters ) and search the lock with professional installation is reliable the majority the. Issue and the fingerprint-reader-equipped U-Bolt Pro is secure, reliable, and via,. Does the same for my husband, mine on the bottom front of the time at.. And im not sure it would work Ultraloq intelligent Pro U-Bolt lock its the same its happened after a.... App originally seconds until LED turns green and `` 0 '' button blinks to your! Adaptor with U-Bolt Pro Z-Wave has Z-Wave Plus to work properly battery covers are snapped in so. The warranty date cover the most common Ultraloq U-Bolt Pro is one of the time at.... For the zwave portion - it is super convenient auto unlock feature but suspect that would be good! Fingerprint, smartphone, stay near the lock with professional installation until LED turns and! So it should have no problem with connectivity of discount its no the solution Pro troubleshooting solutions x27 admin. Driver for the zwave portion - it is damaged or worn down after extensive use published.! Share it with your Ultraloq U-Bolt Pro problems, the easy way is people buy bad! Bluetooth on your smartphone, stay near the lock orientation must be adjusted after installation to ensure Pro. Within 10 feet / 3 meters ) and search the lock to factory default mode then! With the lock is not unlocking or locking using the App alphabetically split! Bluetooth on your smartphone, stay near the lock can be because youre putting in the device from or.
Deloitte Salary Credit Date,
Accident On 27th Ave Miami Today,
Maryland Board Of Social Work Examiners Supervision Contract,
Articles U