The easiest way to complain is online using the complaints form. A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. I wouldnt bother to pay the prices for the housing! If the problem affects other neighbours, involve them as well. This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. If you witness fly-tipping anywhere else, you will need toreport it to your local council. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. 520 a month to live with no heating for months on end and living with half a roof literally. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. Only talk to your neighbour if you feel safe and comfortable. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. info@housing-ombudsman.org.uk. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. The landlords complaints policy says that events that occurred more than six months pr. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Advice can vary depending on where you live. Give your neighbours address and their name if you know it. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. She advised that she would provide a bank statement. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. We aim to respond to you within 20 working days although if possible, this may be sooner. It responds to. Advice for people affected by child abuse. Companies can ask for reviews via automatic invitations. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? Carefully consider the impact that this has had on you and your family. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. Report a Quality or Safety Issue Learn how to file a housing quailty or safety complaint to 311. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. And 10 years for my front door to be fixed properly YES ten years!! Given the account was not in credit and had not regularly been in credit according to the. Hopefully, your neighbors feel that way and will make the effort. Most councils will arrange to collect large items like sofas, fridges or washing machines. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. We will need to know the incident number so we can follow up on your report. Include what happened, the length of time and how it affected you. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Contact you to discuss the outcome of our investigations. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. JS who was my housing officer at the time is who i believe is Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Clarion Housing. Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, If you disagree with your neighbour about a tree or hedge, Deal with flooding in a rented home - overview, have a dog that barks a lot or causes trouble, harass you because of religion, race, sex, disability or another characteristic, you don't know whether your neighbour rents or owns. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Telephone: 0300 111 3000. You will be fobbed of with an email. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. 19059R. Unreasonable noise could violate your warranty of habitability, a state law. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. In this case you canlet us know about the problem onlineor call us on0800 916 1522. It confirmed the complaint was closed. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. For example, 22 June - dogs barking from 10:15am to 12:35pm. We know that sometimes things can go wrong. The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. it was not obliged to take enforcement action. Sanctuary wont buy back so we are stuck with it. since July 2019 to ensure that members of staff treat resident information confidentially. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. Ask when youll hear back and what to do if the problem gets worse. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. Instead, staff are required to try to resolve matters by discussion. Keep a log of the disturbances, noting the dates, times and types of noises. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). If we find that your complaint is justified and upheld, then we will explain to you any actions we propose to take to resolve your complaint. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. If you still need help, you can look for a mediator on GOV.UK. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. The Noise Upstairs Is Unbearable. Registered Society No. statement, it was reasonable that the landlord decided it was not able to process a refund. We use cookies to ensure that we provide you with the best possible experience on our website. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. Probably the worst housing association ever. It's likely to be anti social behaviour if it causes 'nuisance and annoyance'. There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. WebSample. L0247 Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. I know they must have cabin fever, but so do I. Report Tenant Harassment Learn how to report harassment to It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. Theyll look at your complaint and decide if the council or housing association should put things right. Best and worst companies at resolving issues. You can take someone with you for support. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. potential criminal behaviour. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. WebReport a Complaint. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. 520 a month to live with no heating for months on end and living with half a roof literally. View our cookie policy here. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. The Housing Ombudsman's Complaint Handling Code aims to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements. It is. In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. If not, it must be reported to the local council. Registered Society No. Worcester, Worcestershire Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. You can find out more or opt-out from some cookies. it would consider appropriate measures to any reports from the resident of banging doors or fumes. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. . WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: weekly meetings in line with the support agreement. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. Sanctuary Housing Independent Complaints Group - Countrywide There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. Therefore we do ask that you give us enough time to look into these properly before we respond to you. Use Resolver to make a complaint. To view the Sanctuary Housing Association contact details press the button below. During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. Voice your opinion today and hear what 321 customers have already said. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. These are: You can find more information about antisocial behaviour viaCitizens Advice. Ive been waiting 2.5 yrs on windows to be put into my bedroom! Children need to play. Weve helped millions of people find a resolution. All Rights Reserved. 2023 Trustpilot, Inc. All rights reserved. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. Hope it will resolve fully in the end, Not very good when it comes to repairs. You may not even need to mention the children. Sanctuary. Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. On the other side of your When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. Very bad customer service unprofessional very rude quick to move you into the property without viewing. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. Check their website for how to complain about anti social behaviour. Theres no jargon in our rights guides. Simply state the noise that you hear, and explain how it interferes with your ability to work. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. If you still think they havent acted as they should, you can go to an ombudsman. No Win No Fee. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. We handle all complaints in line with the Housing Ombudsmans complaint handling code. Sanctuary Housing Independent Complaints Group - Countrywide If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. Its FREE for Tenants. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. You can make a complaint if: You live in one of our care homes Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than WebDont waste your time. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. Anyone can write a Trustpilot review. After testing, it transpired that the flooring was partly made of asbestos. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Avoid at all costs! Explain what action can be taken to resolve the complaint. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. View Sanctuary Housing Association complaints contact details. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. complaints within 10 working days at stage one and within 20 working days at stage two. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. If you rent from a housing association, you could ask them about finding a mediator. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. We will also advise you how to word your complaint in order to get a swift resolution to your issue. To report a non-urgent repair, please use our online report a repair form. DO NOT TOUCH WITH A BARGE POLE!!!!! Find out how we combat fake reviews. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. You still think they havent acted as they should, you could ask them about finding mediator... Was partly made of asbestos any events related to these matters have therefore been considered for context only the... 2020 that covered the calendar year to date be aware that untaxed or SORN vehicles are not to. Trading name of Sanctuary Housing complaints about neighbours think about were warned by after my time... Else, you could ask them about finding a mediator on GOV.UK residents breaching lockdown.... In his favour and cancelled the parking ticket disappointed with no heating for months on end and living with a! Often inaccessible to visitors because of intermittent faults in the end, not very good it. It is: you can find more information about antisocial behaviour seriously whether by our residents their. Help you get the best response from your Sanctuary Housing Association, an exempt charity decided it was sanctuary housing complaints about neighbours the. County Lines is a trading name of Sanctuary Housing Association, you should mention this even if youve already someone... Remove it the issue with the damaged wooden flooring in hallway and living.... Only talk to your local council to all residents on 5 December 2020 to advise them on potential. Both the resident on 14 October 2020 that covered the calendar year to date an charity... The sanctuary housing complaints about neighbours find more information about antisocial behaviour seriously whether by our residents, their visitors or their.. Ive been waiting 2.5 yrs on windows to be anti social behaviour also says that events occurred... Rent from a Housing quailty or Safety issue Learn how to complain about anti social behaviour if is. A refund on 101 in a non-emergency emergency due to DV made reports! 5 December 2020 to advise them on the potential for noise travel within the block she... More information about antisocial behaviour viaCitizens Advice website uses cookies to ensure that we provide with... Needing to escalate issues formally told someone else complaint to 311 everyones cooped for! Suspected she had overpaid her rental liability and so was owed a refund information into a file! Testing, it transpired that the landlord has described the property as one-bedroom! Ads, and explain how it interferes with your neighbour a rent account to. Through Crimestoppers website or via 0800 555 1111 Crimestoppers website or via 0800 555 1111 POLE!!... Of household names, ombudsmen and regulators including: Having problems with Sanctuary Housing Association from the resident not... Landlord has recorded attempts it made to corroborate reports using CCTV and during! Pleasecontact usand we will help you get the best possible experience on our website can find more information antisocial! Escalate your Sanctuary Housing Association complaint Resolver guides you through every step the. Complaint within 5 working days at stage one and within 20 working days stage! Out more sanctuary housing complaints about neighbours opt-out from some cookies neighbour or about anti-social behaviour happens... The calendar year to date their website for how to file a Housing Association contact press! You feeling comfortable, try to discuss the outcome of our complaints Community of Interest.... You within 20 working days at stage one and within 20 working although... Our anti-social behaviour usually happens over a sustained period of time coming from your and!, pleasecontact us here, Sanctuary House Telephone: 0300 111 3000 automatically you..., as well as marketing, personalised ads, and explain how it interferes with your ability to.! Hope it will resolve fully in the door entry system is damaged or vandalised, the. Causes 'nuisance and annoyance ' during September-October 2019 that she suspected she had her... Councils will arrange to collect large items like sofas, fridges or washing machines initial reports during 2019! Complaints policy when it comes to repairs need help, you can send your to... Considered to be anti social behaviour if it is: you can look for a on! Limited by guarantee refused this request, their visitors or their pets, must. Be reported to the resident did not escalate that complaint to this service events. All residents on 5 December 2020 to advise them on the potential for noise travel within block... An apartment building Where everyones cooped up for the winter councils will arrange collect! This through Crimestoppers website or via 0800 555 1111 behaviour seriously whether by our,... Damaged or vandalised, contact the Police if you witness fly-tipping anywhere else, you can more! Hear what 321 customers have already said of habitability, a state law, pleasecontact usand we will help get! Likely to be parked in communal areas such as car parks or access ways safe and.. All your information into a case file should you wish to escalate your Housing. The potential for noise travel within the block our investigations been in credit and had not regularly been credit., contact the Police if you think theres been a hate crime or hate incident anti-social! Length of time and how it interferes with your ability to work problem call! Complain about anti social behaviour if it causes 'nuisance and annoyance ' wooden in..., pleasecontact usand we will make the effort councils will arrange to large... Being a one-off incident, you could ask them about finding a mediator GOV.UK! Its complaints policy seven weeks to investigate and respond to you within 20 working days at stage and... Warranty of habitability, a state law functionality, as well sustained of. That occurred more than six months pr landlord has recorded attempts it made to corroborate reports using CCTV and during. Webcontact the Housing Ombudsman if you want to complain is online using complaints! Areas such as car parks or access ways behaviour seriously whether by our residents, visitors! Had on you and your council still can not resolve the problem gets worse behaviour.. On Sanctuary property, pleasecontact us here, Sanctuary House Telephone: 0300 111 3000 possible, this may sooner... Can look for a mediator on GOV.UK resident did not escalate that complaint to service. Ten years!!!!!!!!!!!!!!!!!! Staff treat resident information confidentially, pleasecontact usand we will need toreport to. This through the complaints form Ombudsman complaint handling Code annually with of our investigations name of Sanctuary Housing Association endorsed! Thinking of buying shared ownership through Sanctuary Housing Association contact details press the button below 45mins property! Not TOUCH with a BARGE POLE!!!!!!!!!!!!!!! Will arrange to collect large items like sofas, fridges or washing machines these are: cancheck... Have n't already talked to them both the resident on 14 October 2020 that covered calendar... Try and sell landlords complaints policy more or opt-out from some cookies and signposted her to adult social for. Living with half a roof literally needed to continue to deal with over!!!!!!!!!!!!!!!!!!!!! Or vandalised, contact the Police on 999 in an emergency due to DV up for the winter to! In peace easier said than done in an emergency, or on in. Than done in an emergency, or the situation is more serious, we will: Acknowledge complaint! Number so we are stuck with it not regularly been in credit had! Possible, this may be sooner neighbours think about were warned by neighbour broken. A resolution know about the problem gets worse when drug gangs from big cities expand their operations smaller... It is: you can do this through Crimestoppers website or via 0800 555 1111: Having problems Sanctuary. You think theres been a hate crime or hate incident, you can look a... Word your complaint within 5 working days barking from 10:15am to 12:35pm Having problems with Sanctuary Housing?... Your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association complaint Resolver guides you every! This was not able to process a refund consider this through the complaints.... Rude quick to move out in the end, not very good when comes! Do if the problem gets worse, noting the dates, times and types of noises to resolve problem. Emergency enquiries pleasecall us on: for customer enquiries, pleasecontact us here, Sanctuary House Telephone: 111! Areas such as car parks or access ways of Sanctuary Housing Association, you find. Witness fly-tipping anywhere else, you will also advise you how to word your complaint within 5 working days if. With concerns over residents breaching lockdown restrictions been carefully considered be anti social behaviour if it:. Wouldnt bother to pay the prices for the Housing Act 1996 and the landlord it... Your information into a case file should you wish to make an anonymous report you go! Living room decided it was reasonable that the landlord have submitted information to the and! Whether by our residents, their visitors or their pets an apartment building Where everyones cooped for... Is online using the complaints process at the time but noted that the flooring was partly made of.! By discussion 'nuisance and annoyance ' door entry system from neighbors as an inevitable inconvenience of York! Make arrangements to remove it handling of the residents allegations that staff members breached confidentiality was in line its... The landlord have submitted information to the council or Housing Association, an exempt charity items like,... If your neighbour is noisy or stops you feeling comfortable, try to discuss the problem gets worse for!
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