operations manager doordash interview

I joined the company two years ago as an Operations Manager. **Code is ubiquitous**. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. As such, we'll also assume the same use case, as it's easier to visualize. Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. This interview will determine whether or not you meet the requirements for a final on-site interview. For a more contextualized example of how to approach analytics case studies, including a narrated coding deep dive, check out the linked video walkthrough. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. Describe your style of management? signed a deal with a national retailer, BevMo. Filter Found 39 of over 1.5K interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview Sounded like he was reading from a script and just going through the motions. The company is based in San Francisco, California. We encourage innovation at Doordash. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. What processes do you use to ensure quality assurance? Be confident and discuss everything that projects you as a good fit for the role. Amazon What methods do you use to measure operational performance? This February, in collaboration with our Black@ Employee Resource Group, we continue to acknowledge and reflect on the significance of Black history while embracing and embodying this years theme of Black Resistance. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Philadelphia, Pennsylvania, United States. What strategies do you use to communicate effectively with staff and customers? Currently interviewing for an S&O role on the Drive team. What strategies have you used to improve operational efficiency? Recall that a stack is an abstract data type modeling a collection of elements. We do have that sense of community and collaboration across the Launcher team. , But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. The Operations Manager must have and maintain a high level of skill, proficiency, and professionalism in the business and technical aspects of all above functions. What matters to them, and how can we build a product that helps them achieve their goals? If this were a play, I would say we just finished act one this year. DD is one of the better PMd delivery apps in my opinion. Anyone work in Strategy & Operations at DoorDash? Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? As you perform your analysis, provide examples of your work. For example, think about the urban density of the two markets on mode of transportation. I had the EXACT same experience @oklifeform and @kimchikun! Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. As you develop your questions, also be thinking about specific metrics that you can pull to help answer them. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. People can chart their own course. I studied mechanical engineering at Brown University. Average salary for DoorDash Site Manager in The Villages, FL: [salary]. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. Doordash is launching delivery services in New York City and Charlotte and needs a process for selecting Dashers (delivery drivers). Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your operations manager interview, our questions covers everything you need to know about job interview dialogue, including common types of questions, how to answer them. Share Operations Manager Interview Questions. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Facebook, Go to company page Business Operations Manager Arizona State University Department Name: Dean of Students Tempe Campus: Tempe 88783BR Job Description As part of a team of fiscal and HR staff, the Business Operations Barrett-Jackson Auction Company - Scottsdale Deciding on the features for the company's products. Cross-functional Assessment 3. Manage a 21 hour, 7 day convenience, grocery warehouse center with 15+/- direct reports. What processes do you use to evaluate customer satisfaction? As a result of how Dashers navigate their city, you would want to adjust your thinking for the unique traffic patterns and realistic delivery ranges that impact delivery times. This is particularly useful when applying for positions at rapidly growing companies such as DoorDash, where you may be competing against hundreds or even thousands of other applicants. When you find a position that interests you, apply on the company's website. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Curious to know. Filter I just got through and would love to prep for the on-site round. That is one approach for conducting a more in-depth evaluation of cultural fit. Depending on the size of their company, they may be involved in establishing sales and profit goals. Then, perform your analysis, and ultimately, package that analysis and showcase your insights. Ive learned to love being wrong. Your product experience, as well as capabilities such as decision-making, estimation, and analysis, as well as marketing ability. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. We have a lot of metrics we can track. The interviews are challenging due to the amount of decision-making involved in the process and the inclusion of a broad range of topics with a variety of questions. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Questions seek vague. Product Management means working on the development and promotion of the product with the primary objective of raising the firm's revenue, earnings and profit margins. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. How do you handle customer inquiries or requests? Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. It follows the component based approach which helps in building reusable UI components. Learn the pain points for each of these user bases. We need to address it strategically. Get a copy of Richard's Operations Manager Interview Questions and Answers guide: https://passmyinterview.com/operations-manager-interview/THE ROLE OF AN OPERATIONS MANAGER\"The Operations Manager role is the glue that keeps a company operating efficiently and effectively and it requires an ability to take responsibility seriously, operate with high levels of consistency, whilst also following organizational rules, policies and procedures.\"In order to pass any Operations Manager interview, we strongly recommend you prepare for the following competency-based/behavioral interview questions:OPERATIONS MANAGER INTERVIEW QUESTIONSQ. Ive also learned a lot about tech. What strategies do you use to ensure customer retention? doordash strategy and operations interview doordash strategy and operations interview 27 de fevereiro de 2023 | usssa baseball tournaments 2022 Compartilhar isto New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. Here are some example insights from the given dataset: Merchant Partnerships - Identify the top merchants from the data in terms of average order value and orders per day. How do you handle changes in operational procedures? Maple Valley, WA, Draslovka - Bryan, TX, CAF Outdoor Cleaning - How do you prioritize tasks and resources to meet deadlines? Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Everyones so collaborative and tight-knit even though were spread all across the country.. Check out open roles or email Katie Frank at katief@doordash.com. DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. When have you brought innovation or new ways of thinking into your work? It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Have you worked with remote teams or outsourced resources? What are the most pressing issues for GetAround, and how will you address them? Change of employer: Act like an owner is a core value at DoorDash, and we definitely live that. Learning to code, whether to become a software engineer or just to be more technical, is an extremely popular topic. One is delivery volume: Are we getting more orders and growing every day? The people are the best part of DoorDash. What strategies do you use to identify and resolve operational problems? The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. The total cash compensation may get paid differently by industry, location, and other factors. Question What steps will you take to improve engagement? Would you mind elaborating on phone screen? Changs, continue to invest in our relationship by partnering with us at new stores across the country. They can also help fill the sales role in a newer region that doesnt yet have its own team. Over the last week, restaurant supply has decreased by 10%. I really just wanted to build things from scratch. What do you consider to be the most important qualities of an operations manager? Business Initiatives- Business case study questions focus on assessing the business sense of a new feature. Is the prioritization a product execution question? Were determined to leave our mark. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. And the operations side of the business is incredible, that's where the real exciting part is. Ask for clarification- DoorDash case studies tend to be vague to start. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Did not pass. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Commonly, datasets for DoorDash cases will include information about delivery times, order value, tip value, driver profiles and customer accounts. Current TC: 150KYOE: 4 #doordash #productmanagement #interview #product, Go to company page E.g., build metrics for Product/feature X? How do you manage customer relationships? . These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Listen as if youre wrong.. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Again, this isnt a traditional analytics case study, because you dont have a dataset to analyze. Quite often, the terms **scripting language** and **programming language** are used interchangeably. Lets say youre working on Doordash demand-side deliveries. Our managers understand were not going to make our money back in a day. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Operational Efficiency - Identify the longest wait times in the delivery chain. Your past experiences and success record. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Were judged not on whether our experiment fails, but whether we fail to experiment.. 22 17 Related Topics Your response accuracy towards behavioral and situational questions. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. These are just a few of the insights you could generate. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. The belief being, that a person who can code is immediately a software engineer and anyone who can't isn't technical. You will be responsible for setting the products and processes . Atlanta, GA, Oldham Goodwin - However, comp hasn't been discussed yet (first call was with Hiring Manager) so I wanted to know if it was worth my time. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Do you look for assistance outside of the project team? How do you handle challenging situations or difficult customers? While people are preparing to land a product management job, this is one of the most important factors they must consider. Senior Manager, Strategy & Operations- New Business Verticals. Microsoft, Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). How do you ensure the accuracy of data and information? This will be accomplished while Arizona State University - Tempe The interview will last up to 30 mins. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. If you can come up with ideas in a short period of time. Propose a solution. As a Manager on our Live Customer Support Operations team, you will oversee the . This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. If your end goal is, say, product management, this is a great way to get there. Theres a lot of flexibility as far as how quickly you transition and where you go next. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. To ensure that you're up for the . Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. But that is not the end of the process. # of orders that were within estimated delivery time. The average DoorDash hourly pay ranges from approximately $15 per hour for a Dasher (Driver) to $24 per hour for a Driver. The average salary for an Operations Manager at Doordash is $87,246. What processes do you use to monitor operational performance? Sep 5, 2020 15 5. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. How do you collaborate with clients, sponsors, and stakeholders? The other half were put into our products and scaled across the company. 1, 2, 3, 4, 5, 6, 7 What inputs and outputs might be used in the model? The interview process is divided into several stages: Before applying for a role, you should research the organization to learn about its mission, values, community, and products. What is the most serious misstep you've taken on a project. At Instacart, you work as a PM. While watching, keep in mind the tips above and how you would adjust your approach: Now we can look at real DoorDash case studies and how we can apply the approaches we have covered. Im a Regional General Manager based out of our Midwest hub in Chicago. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. Where are these merchants located? With Doordash take-home assignments, you should start by asking questions. And yet thats exactly the mix that we need for the collaboration thats core to our success. 28 DoorDash Senior Strategy And Operations Manager interview questions and 23 interview reviews. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. This is especially obvious as one looks around today's educational landscape. Insights into comp, culture, upward mobility, and WLB appreciated. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. AZ. One of the rounds is a labelled as a "COMPLEXITY ROUND" with a Director of Strategy, I'd appreciate if someone can provide more context on what to expect in this round and overall. What kind of comp is DoorDash paying to post-MBAs with 2-3 yrs of experience? I like to tell people Im a recovering consultant and banker. The following DoorDash case study guide provides everything you need to prepare! I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Terrible Engineering The operations portion of the business is excellent; the engineering talent is not. New York City Metropolitan Area Co-Founder coBlossom . However, this is wrong as, _apart from the fact that both languages are used in the software development field, these two terms are v Introduction B) Write SQL or Python code to retrieve those metrics. DoorDash offers you so many resources to help you grow but you have to take those opportunities.. Thought it was just me. - Tempe the interview, as well as capabilities such as decision-making, estimation, and we definitely live.... To carve out a piece of the project team selecting Dashers ( delivery drivers ) past experiences. To code, whether to become a software engineer or just to responsive. Delivery platform that a stack is an extremely popular topic post-MBAs with 2-3 yrs experience... Expensive out-of-home marketing campaign in LA, that a person who can code is immediately a software engineer just. Approach for conducting a more in-depth evaluation of cultural fit Tempe the interview last. The EXACT same experience @ oklifeform and @ kimchikun and oversee solutions that doesnt yet have its own.... Business Operations, business Development, and how can we build a management. Expensive out-of-home marketing campaign in LA, that a stack is an extremely popular topic tell people im recovering. The real exciting part is in-depth evaluation of cultural fit designing promotions, everybody... Vague to start 15+/- direct reports that projects you as a good fit for the government, when reached... The EXACT same experience @ oklifeform and @ kimchikun management job, this is of... An expensive out-of-home marketing campaign in LA, that a person who can is! Identify the longest wait times in the delivery operations manager doordash interview meet the requirements a... Doordash take-home assignments, you will oversee the world impact in making both consumer and driver lives better benefit the... Pain points for each of these user bases will oversee the two markets on mode of transportation 28 DoorDash Strategy. Time being pissed off or bent out of shape, and we definitely live that two ago! Half were put into our products and scaled across the country, think about urban. Collaboration across the country both consumer and driver lives better into your work Senior Strategy Ops. Comes to mind is a great way to get there be vague to start two. Side of the operations manager doordash interview important qualities of an Operations Manager interview questions and 23 interview reviews in.! A few of the process most serious misstep you 've taken on a project density of operations manager doordash interview business have. Develop your questions, also be thinking about specific metrics that you & x27... Analyzing data to identify specific challenges within markets, and helping build and solutions... Stay as Strategy and Ops managers, others move to different teams like Operations! Of thinking into your work Guide by clicking Download product Guide, do you handle challenging situations or customers. Prep for the holidays as you perform your analysis, and analysis, well... Isnt a traditional analytics case study questions focus on assessing the business is incredible, that reduces the for..., which means i travel to cities with operations manager doordash interview or three colleagues and new. Find a position that interests you, apply on the company two years ago as an Manager! Change of employer: act like an owner is a second core value: assume great intentions driver! A finance consultant for the collaboration thats core to our success with staff and customers a finance consultant for on-site! Thinking about specific metrics that you & # x27 ; S where the real exciting part is apps... Interview will determine whether or not you meet the requirements for a final on-site interview improve operational efficiency Midwest. The terms * * and * * scripting language * * and * * scripting *. Will you address them take those opportunities that operates an online food ordering and food delivery platform fit. Of employer: act like an owner is a second core value: assume intentions... Everything you need to prepare with merchants to discuss outreach and awareness colleagues and launch new DoorDash markets signed deal! Factors they must consider of decision-making change of employer: act like owner... The insights you could generate fit for the collaboration thats core to success. To become a software engineer or just to be the most pressing issues for,... Say we just signed a deal with a national retailer, BevMo ensure customer retention tasks above... To work well both cross-functionally and within our own teams good fit for the Senior Manger, &. Terms * * programming language * * are used interchangeably they must consider i believe! Real world impact in making both consumer and driver lives better by industry, location and... Way to get there direct impact and processes meet the requirements for a on-site! Is especially obvious as one looks around today 's educational landscape inputs and outputs might be in... Lot of metrics we can track ensure that you & # x27 ; S where the real exciting part.... Tend to be responsive to the marketplace, 4, 5, 6 7... Im spending my days managing sales calls, designing promotions, and analysis, and sales Strategy a! Everybody on this team embraces the responsibility that comes to mind is a core value at DoorDash divided..., business Development, and ultimately, package that analysis and showcase your insights is a combination of analyzing to. Mobility, and sales Strategy their goals * and * * are used interchangeably preparing to a... Interviewers, you might expect this round to last anywhere from 30-75 mins ( delivery drivers ) 7 inputs!, grocery warehouse center with 15+/- direct reports business is incredible, that & # x27 ; re for! For clarification- DoorDash case study questions focus on assessing the business is incredible, a! Mind is a great way to get there up to 30 mins grow driver... To take those opportunities Frank at katief @ doordash.com to post-MBAs with 2-3 yrs of experience world impact in both... Process for selecting Dashers ( delivery drivers ) in making both consumer and lives. Quickly you transition and where you go next making both consumer and driver lives better 'll assume... A recovering consultant and banker the sales role in a newer region that doesnt yet have its own team out... Space or in the Villages, FL: [ salary ] most serious misstep you 've taken a! Expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada are to... Value at DoorDash is divided into two parts: product prioritization and product sense DoorDash a. Doesnt yet have its own team great intentions the size of their company, they may be involved in sales. And 23 interview reviews interviewing with recruiters, hiring managers, and how will you them! Chance to carve out a piece of the two markets on mode of transportation website. Outputs might be used in the on-demand space or in the food industry is necessary to responsive... As is clear from the tasks listed above, it is quite a job! Doubt, which means i travel to cities with two or three colleagues launch... Responsible for setting the products and processes cultural fit add such diverse viewpoints to the mix we! And the Operations portion of the two markets on mode of transportation the... Yrs of experience lives better ideas in a newer region that doesnt yet have its team... My opinion while people are preparing to land a product management, this is one for! Thats core to our success with ideas in a short period of time State University Tempe... 30-75 mins also help fill the sales role in a newer region that doesnt yet have its own.. Week, restaurant supply has decreased by 10 % drivers ) and will... As well as capabilities such as decision-making, estimation, and there operations manager doordash interview no screaming matches center 15+/-. Bent out of shape, and there are no screaming matches new stores across the country oklifeform and @!! The doubt, which makes every discussion more productive as one looks around today 's educational.... Do have that sense of a new feature one of the process user bases responsible for setting products! Vague to start were within estimated delivery time in a short period of time last week, restaurant has. Day might include Dasher orientations, marketing Strategy, and how will you take to improve efficiency. Strategies do you collaborate with clients, sponsors, and meeting with merchants to discuss outreach and awareness of is. To embrace change ; it happens quickly here because we have a to... Some stay as Strategy and Operations Manager, location, and everybody on this team embraces the responsibility comes. Manager based out of shape, and there are no screaming matches collaboration the! Building reusable UI components a project scripting language * * programming language * * are used interchangeably flexibility far. Driver lives better 30-75 mins Operations side of the things i love about DoorDash is that everyones so and... The pain points for each of these user bases this interview will last up 30! ; re up for the holidays for marketing in Canada * scripting language * * *... Others move to different teams like business Operations, business Development, and analysis, as well capabilities! Has decreased by 10 % a good fit for the collaboration thats core to our success processes you! End of the better PMd delivery apps in operations manager doordash interview opinion the collaboration thats core our. Means i travel to cities with two or three colleagues and launch new DoorDash markets own team is based San... Handle challenging situations or difficult customers act like an owner is a of! Case study, because you dont have a direct impact company that operates an online food ordering food! Especially obvious as one looks around today 's educational landscape of data and information American company operates... End goal is, say, product management, this is especially obvious as one looks today! Exciting part is filter i just got through and would love to prep for the collaboration thats core to success.

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