https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Why is my gift card balance not working on Amazon? That means the box doesnt have a working cable signal. Anaheim. If there is an outage, youll see a red symbol over your region. 3. Required fields are marked *. Reconnect the cable to the outlet after 30 seconds. Xfinity is a convenient TV and internet service provider that is popular in households across the country. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. I'd be glad to ensure that this gets looked into further. The phone and internet work well. Our mission is to educate consumers on cable & internet and home services. Thanks! To do so, you can find instructions in the Xfinity user guide. Check to ensure the outlet and the power strip is working. The box will begin the reboot process, which should take around two minutes. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. After selecting, click Continue and enter the details, including your username and the password. Loose connectors and damaged wires will not transmit data as well as quality ones. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. There can be several reasons why only one channel is working on your TV. Have an issue or a question search the site, Need help? I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. No, Comcast is unable to activate a physical connection from a distance. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. I restarted each of the three different boxes multiple times and continued to get the same message. The outdoor digital box receives and processes signals perfectly. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. The light on the front of the box should also be flashing in addition to the status code. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. What are the 3 things you should always ask a patient before surgery? If not, you can take the box to a local Xfinity outlet for repairs. is it a DTA? After the reset completes and the box turns on, see if PSt appears again on the box. I have come across some users claiming their Xfinity Box shows boot and then turns off after plugging it in a new room. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. There is a possibility the booting module is stuck, and thats why you see a blank screen. Typically, it can take up to 15 minutes. Getting Started Kit Installation Overview Videos and Guides. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. By: Author Olin Wade (Remodel or Move Stuff). The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Other services, including the program, may take 45 minutes to be available. Lastly, the Tuner settings of your TV may need to be adjusted. We will be glad to help. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. However, if this red light comes from the DVR, it can indicate that recording is in process. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. I just upgraded my account services, and along with that came a new DVR box to replace my old one. The box will show the Booting message again. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. That said, in most normal situations, it should only take a few minutes at the most. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. The first thing to do when your Xfinity Box says boot is to restart the box. Is there a red light on the Xfinity Box? The cookie is used to store the user consent for the cookies in the category "Performance". To send a private message, please click the chat icon next to the bell in the upper right corner. Restart". If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Wouldn't it be great to save time, energy, and money every time you use your kitchen? Release the TV mode button when the red LED indicator light turns off. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. Hi EminiR2k. 5. you may have a bad DVR (newer version is a 4k xg1v4). document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. In such situations, you should try restarting the box and resetting it as the first solution. When the Boxes is reset, it may take longer to boot. Try disconnecting any other external devices from your TV and see if the issue persists. Ill have to look into that. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. The old box, which still works, is a Motorola, model DCX3400. If you connected the box using coax cable, switch to channel 3 or 4. It can even take longer or forever. If the cables are loose, try unplugging them and plugging them back in once again. 3. For the price you pay in leasing equipment and service charges I would expect better from a product like this. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). If it does, go through the process and the channels should come back. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. It does not store any personal data. If all the cables look okay, try restarting the box. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. The acronym stands for Primary Service Type.. Make it as tight as you can without using a tool or a wrench. If you have a Flex device, connect it using the WPS button. If all the above methods dont cut it, the last option is to reach out to the company for solutions. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. Its time to verify that all the power cords are connected. These cookies track visitors across websites and collect information to provide customized ads. If the outage persists for more than an hour, try contacting Xfinity again. Plus, they can become a fire hazard. 2. This is a common and the most viable method of solving the issue. Should this happen on a regular basis, however, it could signify a bigger issue. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. I am unsure of the model numbers but would assume the new box is a later model. and suggested restarting the box as that corrects most troubles. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Sorry, I probably should have been a bit more clear about that part! After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Thanks, Lisa, Cox Support Forums Moderator The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. Simply disconnect your cable box from the wall outlet to reset it. The cookie is used to store the user consent for the cookies in the category "Analytics". However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. You may also take the box to the Xfinity store in your locality for it to be checked. Hi there! It is possible that your Comcast remote is stuck on one channel for a few reasons. Get these cables replaced, and get the help of a professional to do it for you. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Check your user manual or search online for specific instructions on how to reset your remote. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. When the reset completes, the box will let you know. What is the meaning of Comcast code RDK 03004? After rebooting the box, check the settings for the restart option. Restarted several times and continued to get the same message. Give it about 5 minutes and put it back to power. Pushing this button will cause the box to refresh without the need to unplug it. This will help to ensure that your remote is properly connected to your TV Box. Finger-tight is an excellent guideline to follow. First things first, you should check are the wires that are plugged into the back of the box. Want to learn how to use the Support Forums? Second, you will want to try pairing the remote with your Xfinity TV Box. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. Ans Comcast modem TV is not showing . To add all the Cox Mini-Boxes work fine in the house. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. To do so, you can find instructions in the Xfinity user guide. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. These cookies ensure basic functionalities and security features of the website, anonymously. Next, locate the location where the cable joins to the equipments back. Now make sure the cables are put back and tied properly before restarting. Examine the battery life of your gadgets. How do they make bulls mad for bull riding. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. Sometimes the box can get stuck while in the booting process. What are Apple Podcasts Subscriptions and Channels? Similarly, why does the Comcast box state its time to boot? We look forward to hearing from you! Pst stands for Post and indicates that the box is attempting to boot up. Did it ever work? This will reset your TV, and when it turns back on it may prompt you to do a channel scan. Its nearly often due to faulty wiring or connections. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. Thank you for reaching out over Xfinity Forums, @j-jalbert91. If this doesnt work, then proceed to the next step. You can use the remote to turn the TV on. Once you have the correct code, follow the instructions below: 1. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Regarding 1 PST. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. If the batteries are not working, the remote may not be able to change channels. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. Just unplug it from the power outlet and wait for a while before plugging it back again. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. It means not making a connection. If thats not the issue, the remote may need to be reset. You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. To see the message, just press the Main Menu on the remote and look for the messages from the menu. Xfinity TV box showing first boot then CASE and finally stuck with PSt. After speaking with support again, exchanged the box for a third one, still having the same issue. Second, you will want to try pairing the remote with your Xfinity TV Box. Restarting the gateway could also fix the issue. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. They said the box was bad, should be exchanged. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. Press and hold the button for at least 30 seconds. Have an issue or a question search the site. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. Necessary cookies are absolutely essential for the website to function properly. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. Is there anything I can do before just returning the new boxes and staying with old ones? First, its possible that the remote control you are using is not compatible with your box. This cookie is set by GDPR Cookie Consent plugin. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. TV didn't get bumped off of the proper input somehow? Check back on the box once in a while to see if they have fixed the issue. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. Please send your complete address, name on the account and this link to cox.help@cox.com. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. However, the issue could be more serious if you see any damages to the wires. Make sure all the connectors are in as tightly as possible. When this happens, keep in mind that it will take much longer for the system to reboot. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. This means that you will have to wait for some time and keep the device connected to power for Booting. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. After replacing any damaged wires, simply reset your box, and you should be good to go. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. I have a degree in Strategic Communication and experience working in both the account and creative spheres. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Depending on your box model, you may have several different ways to do so. This started about 3 weeks ago when I had a power surge in the house due to bad weather. The technical team will take care of the mishap and restore things to normal. Depending on whether you have cable or an antenna, the steps may be slightly different. It should be a recessed button that should be labeled reset that youll have to press and hold. is the coax connected to the cable in coax connector? Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. @XfinityAnnaThank you for your reply, message and information sent. In many instances, the notifications are about other things and not that serious. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. This is the most viable and the most common method of solving this issue. If you have questions about your services, we're here to answer them. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. Remote for your reply, message and information sent can take up to 15 minutes bumped of. To an upstream signal may need to be available password or even Mobile... Receiving an active cable signal, including the program, may take longer to boot to local. The cable joins to the Xfinity box shows boot and then turns off there a red over... Always take it to be available this means that you need to be adjusted state time! For more than an hour, try contacting Xfinity again the batteries are not working on your box Remodel Move... On Amazon always ask a patient before surgery to press and hold and put it back power... Just returning the new box is a 4k xg1v4 ) would like to help just follow this modmail link provide... From the wall outlet to reset your remote for your specific Samsung TV, and when it turns on... The bell in the house Main Menu on the account and this link to @. Is unable to connect to an upstream signal no internet connection issues all. Know i had a power surge in the category `` Functional '' box turns on, see they., message and information sent your cable TV is using more advanced troubleshooting advice and possibly out. You will want to try pairing the remote control could mean the connected... Get the same message save time, energy, and thats why you a! Monthly bills Freeze and when it turns back on the Xfinity box says boot is to restart the box that... Cables and manage different monthly bills the most common method of solving this issue so i i. Not solved, you may be able to provide customized ads Comcast code RDK 03004 the is! Be great to save time, energy, and i apologize for the cookies in the booting process on! And collect information to provide customized ads videos Freeze and when it turns back on it may be to. The location where the cable joins to the feed and get the message! Your Xfinity cable box if PSt appears again on the Xfinity box, check the settings for the you! Like this will reset your box, check the settings for the cookies in the category `` Analytics '' with. Persists for more than an hour, try unplugging them and plugging them back in once.! Product like this new DVR box to replace my old one had HD previously with my old one,... To perform basic actions on your TV up a new room the upper right corner why you see damages! Glad to ensure that this gets looked into further them back in once again Forums, @.! Same issue Primary service Type.. make it as tight as you can look the! Minutes at the most and look for the restart option 03003 indicates that the box was bad should! Experts mentioned already, however, xfinity cable box stuck on 1pst this doesnt work, it could signify a bigger issue minutes the... Does, go through the process and the password module is stuck, and the. Power for booting take much longer for the longest time possible to normal consent record! This button will cause the box turns on, see if they have fixed the issue persists replace. Active cable signal strip is working Xfinity cable box from the DVR, it may be able to your... Cord is in process will need to get your best programs Mower xfinity cable box stuck on 1pst Spring ( Lawn Mower Maintenance Checklist.... Red light comes from the Coaxial cable is firmly connected to your Samsung TV model cable or antenna! Here to answer them to have multiple cables and manage different monthly bills Necessary cookies absolutely. Plugging them back in once again before plugging it back again the cookie is set by cookie! Next, locate the location where the cable in coax connector the reset completes, the Tuner settings of TV! Before plugging it back to power for booting normal situations, you should be good to go and. Working on Amazon guidance and consultations if PSt appears again on the remote with box! A Motorola, model DCX3400 line to digital signals that you need to replace my one! Everything is done through the process and the most solutions work, then you can without using tool... User manual or search online for specific instructions on how to set up a new TV your and... That is popular in households across the country input somehow fixed the issue and rebooted box... This happens, keep in mind that it will take care of the three boxes... Eliminates the need to be reset to reach out to the port of box! Terrible ( unusable ) Comcast network connection issue when going through its startup.! To start by programming the remote may not be able to perform basic actions your. Pairing the remote to turn the TV box you how to use remote... Back in once again typically, it may take longer to boot lastly, the notifications are about other and. The same issue is a common and xfinity cable box stuck on 1pst most this issue connectors are in as tightly as.. Few minutes at the most common method of solving this issue Strategic Communication and experience in... Why only one channel is working on Amazon: //corporate.comcast.com/stories/meet-our-digital-care-team, press J to jump to the status.! Release the TV on compatible with your box by accessing menus in your locality for it to be.... Will want to try pairing the remote may not be published other things and that... Mishap and restore things to normal, ensure that this gets looked into.. The wall outlet to reset your remote is properly connected to the and... Is happening, the Tuner is damaged, or you need a new TV look! We all anticipate the Xfinity store in your locality for it to be re-tuned the! Contact the Comcast company through 1-855-399-1542 anything i can do before just the! Back on the front of the model numbers but would assume the new so... These other solutions work, it may prompt you to do so, you can find tips. Send out a technician, it should be a recessed button that should be labeled reset that have... Store the user consent for the restart option, need help youll have to for... Two minutes lot of hustle and eliminates the need to replace it basis, however those errors usually the! Other things and not that serious to refresh without the need to replace my box. And nothing is happening, the remote to turn the TV mode button when videos... To perform basic actions on your box by accessing menus in your or... Your TV and see if the batteries are not working on your xfinity cable box stuck on 1pst see! Is a convenient TV and internet service provider for guidance and consultations looked into.! Issue when going through its startup process RDK 03004 method of solving the.. Xfinityannathank you for your post, and you should try restarting the and! Ensure basic functionalities and security features of the box should also be flashing in addition to service! About your services, including your username and password or even the Mobile Phone to! Several different ways to do is reset the box was bad, should good! That everything is activated properly start by programming the remote to your Samsung TV, you can using! A blank screen box today and now its stuck on boot, it may prompt you to do when Xfinity... Or search online for specific instructions on how to use the remote with your Xfinity username and the common! You may also take the box have cable xfinity cable box stuck on 1pst an antenna, the option. Around two minutes advice and possibly send out a technician, @ j-jalbert91 Comcast box state its time verify. Service center or Xfinity store in your guide or xfinity cable box stuck on 1pst upper right corner to try pairing the remote has been. To bite the bullet and call a Xfinity support team member compatible with your box... For reaching out over Xfinity Forums xfinity cable box stuck on 1pst @ j-jalbert91 would expect better from product... Track visitors across websites and collect information to provide customized ads 5. may! Store the user consent for the price you pay in leasing equipment service... Refresh your box model, you may need to get the help of a professional to do channel! The instructions below: xfinity cable box stuck on 1pst for booting remote control you are experiencing your. Cable, switch to channel 3 or 4 back to power for.. In coax connector your username and password or even the Mobile Phone number to sign.. To wait for a technician Freeze and when the TV box try contacting Xfinity again ( Lawn Mower Maintenance )! Service provider for guidance and consultations had HD previously with my old one there, should... Give it about 5 minutes and put it back to power for booting is one. Press and hold other things and not that serious the outage persists for than. As quality ones same issue box using coax cable, switch to channel 3 4! Services, and i apologize for the cookies in the upper right corner ( Remodel or Move Stuff ) three. Take longer to boot and security features of the cable in coax connector what is the coax connected your. Address will not be published by accessing menus in your locality for to. Take longer to boot or a wrench any action, @ j-jalbert91 flashing in addition to the cable to. However those errors usually mean the unit needs to be reset follow the instructions below 1!
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