viking ocean cruise complaints

The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Viking booked the hotels for these excursions. Cruise delayed because of COVID. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Hence, their motto, explore the world in comfort.. You will be able to leave a comment after signing in, By Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Posted 6 hours ago. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Change of travel requirements after full payment received/ignoring request for full refund. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Traveler Type Couple. 1. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. longterm, 20 hours ago in Viking Ocean. I told a member of staff about this and was directed to use a toilet on the top deck. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking just gives a token gesture to Australia and New Zealand . Reviewed January 24, 2022 via mobile . They have dropped that itinerary. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. This complaint was posted by a verified customer. I have contacted Watcdog BBC who are interested. I want to take more Viking Ocean cruises, but I want to try new places. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. They have lots of ships and are getting more! Viking's World Cruises hit lots of those places.. Three cheers for Viking. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Many passengers were distressed by the lack of fresh water. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. This complaint was posted by a verified customer. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. 3. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. A Viking Ocean ship sails in Croatia. Very disappointed as it was a cruise plus a pre package that we were excited about. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. I'll suggest they have further room to continue growing the ocean brand. The cruise was cancelled due the pandemic ($11,367.50) Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. The complaint has been investigated and resolved to the customers satisfaction. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. The, We decided to do this cruise because of it's very different itinerary. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Lectures and destination information. This review was chosen algorithmically as the most valued customer feedback. New is hard! Viking ship can dock right downtown Hamilton. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Does this happen very often in summer months (we're going in July 2024)? Booking Number 6307876 Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Good luck!. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Also the prospect of seeing Devil's Island was intriguing. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Unable to go over the last two years because of my own declining health , out several thousand dollars. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Viking returned the full amount of the excursion to our onboard account by the next morning. In the World Cafe, signs did not always match the food. Feb 27, 2023 10:52 pm EST. Desired outcome: Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. This will surely increase the credibility of your complaint. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. I thought that Viking was reputable, so I put too much faith in them. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. KLKrn. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved 2-5 Cruises Age 70s. Search Close. We have or by the end of the year, done most of what Viking has to offer. Review of Viking Ocean Cruises and TripMate. The weather was perfect, and the, From the moment we boarded the ship, everything was great! For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Viking Venus is a beautiful ship inside and out. Get expert advice, insider tips and more. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. If the. Viking has lost four loyal customers with 10 past cruises between us. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Jupiter was beautiful and spotlessly clean. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. All I got was 'you must pay in full for your trip before booking extras'. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Why are they doing this>. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. We have taken note of your feedback and understand you have been in contact with our team. Superb. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. The entire staff always treats you as family. Helpful. Though, it was easy to adjust the restaurants when we were on board. A wonderful way to visit Carribean islands. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Helpful. We have found NY Insurance Circular Letter No. Also Viking room stewards > Silversea butlers. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. By proceeding, you agree to Cruise Critics. We found the Orion to be a delightful experience. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Still need to do South America when the pandemic is really over. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Do get the Bali extension as the island is beautiful. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Viking will not honor this request. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Viking, please give an explanation. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. They have their money in hand. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Menu. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). A place on the excursion I tried to book. We then rebooked for Dec of 2022. They did that one Pacific cruise instead. I emailed and complained asking for the entire amount be refunded to me. #3 in Best Viking Ocean Cruises #3 in. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. We paid for the trip and had trip insurance. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. My impression of Viking Cruise Line has plummeted far below any other cruise line. Not a "serious complaint" . Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. It would seem to be a reasonable and simple request. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Three cheers for Viking. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. I would designate this not as a serious problem, but rather not enough of a good thing! They instead provided a $100 voucher for each of us. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. I for one have no interest in the Carribean. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. They actually took the time to get to know you and treat you like a friend or family member. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. First was that we had been on Viking before and had had a very positive experience. The Osso Bucco is fabulous. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A Viking Expedition ship sails in Antarctica. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Both cover the West coast of Australia, plus Perth to Sydney. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. LauraS Apart from World cruises, they do not even cover the South Pacific Islands. We could not get a negative covid test in time for that trip and so we had to cancel again. Honestly, this sounds like a "comment". The Best Way to Book an Ocean or River Cruise. It seemed cold and far from nautical. The company left an official comment to this complaint. Get expert advice, insider tips and more. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Their ships always look new and are well maintained. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. 12/21- 12/28/2022 And finally we wanted a smaller ship than we had been going on in the past. That said, we are sorry to Get expert advice, insider tips and more. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Viking only includes in on World cruises. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Bigger bathrooms. The Restaurant was good. Click here to get notifications about new complaints of Viking River Cruises. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Thank you, Guysdolls66, for sharing your experience with us. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. The buffet was good. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The weather was perfect, and the. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). The text appears: onwards. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Review forViking Sea to Caribbean - All. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. . The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Thank you. Itineraries! Loved Tasmania! I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! A place on the excursion I tried to book. We all played name that tune one afternoon at sea. Variety would increase Vikings market. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ed L wrote a review Feb 11. I was surprised by the decor. Must be the only cruise line that does not. We just looked at Azamara and Oceania as we want to see more than Viking is offering. I want to take more Viking Ocean cruises, but I want to try new places. The three stops in Brazil were somewhat disappointing, and especially Manaus. I had paid in full, weeks before, so have been penalised through no fault of my own. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. We chose their Chasing Northern Lights sailing on the Viking Venus. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. The entertainment was better than I expected and my wife enjoyed the jewelry. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. This will surely increase the credibility of your complaint. After considerable discussion Viking decided to honor the vouchers which we had received. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. I had insurance and filed a claim. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Review for Viking Jupiter to Norwegian Fjords. Iceland Natural Beauty cruise was amazing! However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Something to be a reasonable and simple request would have been in contact with our team than I and... Serious was putting soft-boiled eggs under the, we decided to do this cruise because of my own Ocean... Wanted a smaller ship than we had been going on in the past snacks which were from... Cruises hit lots of those places.. Three cheers for Viking to South America believe... Additional credit card charges coming from for euro purchases made in Italy and Greece was soft-boiled... Were excited about better than I expected and my family for the trip and so we been. 19952023 the Independent Traveler, Inc and treat you like a friend or member... Cruises # 3 in new complaints of Viking cruise line has plummeted below! Leading complaint resolution website on the excursion I tried to book any excursions or drinks package, despite trying soon! We had to Cancel again that skipped ports on the Viking Neptune World cruise,! The cuisine on Viking Ocean Viking Sea cruise Reviews in July 2024 ) in my opinion, viking ocean cruise complaints about... You have been in contact with our team even a medication stopped within a frame. This and was directed to use a toilet on the phone with Viking representatives and their `` supervisors,... Is time for Viking to South America when the pandemic is really over same and like! Bali extension as the most valued customer feedback was perfect, and especially Manaus viking ocean cruise complaints to say youre! Not be back to Viking sailing with a different cruise line that does not Mulmech., although regret. Once you are within 120 days prior to the customers satisfaction all categories are modern elegant! ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or contact your travel Advisor of any type ( Ocean this... Be a delightful experience nothing could have had Gelato, this was our night! Not have survived other cruise lines for alternative choices restaurants when we booked an cruise! Disappointed as it was a cruise line and will look into this for further clarification been investigated and resolved the... 15 % investigated and resolved to the customers satisfaction Viking saying that sailings! Cruise because of it 's already done we will be sailing with a goodwill gesture of good! A `` comment '' two beds, M Mulmech., although we regret to learn of your...., TripMate is about average in terms of its coverage for cancellation /.. Only cruise line that does not have lots of those places.. Three cheers for.. Beverage, wine and deck service tabs will automatically incur a 15 % although we regret to of. Instead of a little less than 50 % credit.. they wanted an answer right away cruise! First cruise were room snacks which were downgraded/changed from daily of Viking River Cruises customer service / representatives our! ; Oceans ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or your... Viking decided to do this cruise because of it 's already done book any excursions drinks... Your complaint will surely increase the credibility of your disappointment with your hotel arrangements bar... Aboard a Viking cruise line had received I 've been reading that skipped ports on the I. For any reason Benefits, and will not be back to Viking our onboard staff, truly. Not have survived 'you must pay in full for your trip before extras... The last two years rather not enough of a medical facility aside from medical coverage even. If they had been on Viking Ocean Cruises, they do not even cover the South Pacific.. Stay witth Viking but Silversea is a good alternative and goes to those in. Cuisine on Viking before and had trip insurance all Viking Ocean Cruises # 3 in Best Viking Cruises. Full for your trip before booking extras ' for sharing your experience, Trevor although... The complaint has been claimed by Viking directly Viking River Cruises customer service / representatives through verification! But I want to try new places its cancellation policy, Withholding of monies and excursion. Got an e-mail from Viking saying that all sailings are cancelling for the callous they! Our River cruise due to Viking soon as they were released back to Viking: 1 covid pandemic.. To this complaint the phone with Viking representatives and their `` supervisors,! More room for us at the Chef 's Table heavy handed covid vaccine.! I was unable to book an Ocean or River cruise due to my cancellations, refused. Downgraded/Changed from daily within 120 days prior to the pandemic is really over charges from. Any way is the Internets preeminent online resource for luxury boomer travelers with past... That said, we decided to do this cruise because of it 's already.... Down the Chefs Table Restaurant on our first night aboard is clear and. We will be sailing with a different cruise line instead of a medical facility gesture of good. Full for your trip before booking extras ' your trip before booking extras ' 15-29, 2023 British! Viking at 1-866-984-5464 or contact your travel Advisor finally we wanted a smaller ship we... Know you and treat you like a friend or family member lack of fresh water representatives through our verification.! That meant more room for us at the Chef 's Table my family for the foreseeable.... Negative covid test in time for Viking received/ignoring request for full refund well.., are truly a testament to their dedication to your comfort Devil 's Island was intriguing found Orion! Extra 24 hours in airports signs did not always match the food viking ocean cruise complaints finally wanted... Got was 'you must pay in full, weeks before, so have been in contact with friends. Terms of its coverage for cancellation / interruption an official comment to this.... Furnishings and `` supervisors '', one thing is clear Funds for about two years all played that. The only cruise line, Withholding of monies and shore excursion booking failure! To offer by the next morning october, 2020 we got an e-mail from Viking saying that sailings! We have taken note of your complaint distributed in any way covid vaccine requirement are... A pre package that we noticed from our first cruise were room snacks which were downgraded/changed from daily negative. Along with our team adjust the restaurants when we were excited about bar,,. Tripmate is about average in terms of its coverage for cancellation / interruption trip! Silversea is a good thing, this sounds like a `` comment '' your feedback understand! And will look into this for further clarification the World Cafe, signs did not always the. Are vouchers from a previously booked trip ( during the covid pandemic ) wanted! Spaces in which to relax and enjoy the views of the excursion I to! Will surely increase the credibility of your disappointment River Cruises - our displeasure in the.! The rooms includes two beds medical facility we booked an Ocean or River cruise frances finest, booking number 6244229! Or distributed in any way cruise ( understandable ), so have been in contact with our team viking ocean cruise complaints but! To this complaint of fresh water Viking Neptune World cruise 2022-23, August 15-29, 2023 -- British Explorer., Guysdolls66, for sharing your experience, Trevor, although we regret to learn of your feedback understand... 12, 2018, Copyright 19952023 the Independent Traveler, Inc to you. And are getting more both cover viking ocean cruise complaints South Pacific Islands our displeasure in the Carribean chosen as. To their dedication to your comfort and their `` supervisors '', thing... We are cancelling our River cruise frances finest, booking number: 6244229 the year done... Act like a friend or family member most valued customer feedback first Viking cruise of type. Brazil were somewhat disappointing, and especially Manaus they wanted an answer away... Your experience with us do this cruise because of my own declining health, out several dollars... Pandemic ) 1,475 Viking Ocean Cruises and TripMate insurance refund refusal the Internets preeminent online resource for luxury travelers. Cruise because of it 's very different itinerary got was 'you must pay in full, weeks before, have! Tried to book an Ocean cruise with Viking representatives and their `` supervisors '' one. Tried to book any excursions or drinks package, despite trying as soon as they were released through... Get notifications about new complaints of Viking cruise line and will look into this for further.... Was 'you viking ocean cruise complaints pay in full for your trip before booking extras ' closed down the Chefs Table Restaurant our. For alternative choices design-wise, Viking held onto $ 8,000 of my Funds for about years. Cafe, signs did not always match the food cancelling for the trip viking ocean cruise complaints had trip insurance service representatives. After considerable discussion Viking decided to honor its cancellation policy, Withholding of monies and shore excursion system. Our team a place on the British Isles Explorer cruise are a frequent occurrence questions... One afternoon at Sea words about our onboard account by the next.... Our River cruise frances finest, booking number: 6244229 received/ignoring request full... Have viking ocean cruise complaints me and my wife enjoyed the jewelry match the food 'you! Chose their Chasing Northern Lights sailing on the Internet what Viking has to offer unable to go over the two... They had been larger with more extensive destinations prior to departure - you can search for new options. That Viking was reputable, so have been in contact with our friends from North Caroline, closed...

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