One is an excellent organization of the store, and making sure that customers can easily find the products, and any information they need. Examples included, I applied online. You can also talk about the diverse and inclusive work culture offered in Publix for the interviewer to understand what is your objective behind joining Publix. Q 3. View all 1,072 questions about Publix Second interview Asked March 13, 2020 3 answers Answered February 5, 2023 You meet with store manager for final approval of hire Answered August 14, 2021 No go no before the best Answered July 26, 2020 I interviewed at Publix in Jan 2023. Q 4. Maybe a red flag. What does an outstanding customer service mean to you? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Have I ever worked in the health industry. According to you, what is excellent customer service? Effective communication is essential for delivering great customer service. ago. Without a doubt youll get into your new role quickly, and you are looking forward to the training youll get on the job. The unofficial subreddit for people that like to shop and/or work at Publix super markets. Got a call for second interview with deli manager and another manager tomorrow. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. Anonymous Interview Candidate in Orlando, FL, I applied online. Tell them about your work experience and how you are as an employee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You should give them a clear reason why you find their place a better choice. Got an offer during the interview. The founder of this store is George Jenkin. Publix recognized on Fortune's World's Most Admired Companies 2023 list, Data Structures and Object Oriented Program theory. After they were answered the HR person admitted they were just now submitting my resume to the Hiring Manager. Publix Interviews Experience Positive 78% Negative 9% Neutral 14% Getting an Interview In Person 45% Applied online 40% Employee Referral 8% Difficulty 2.0 Average Hard Average Easy Feb 8, 2023 Associate Software Engineer Interview Anonymous Employee in Atlanta, GA Accepted Offer Positive Experience Average Interview Application Anonymous Employee. Add a Cover Letter to Your Application. This also facilitates the interviewer to understand you better as a professional and this increases your chance to secure a better job with Publix. In what ways will you handle a conflict at work and resolve it amicably? The gap can be because of study leave for gaining professional training such as MBA or due to family responsibilities or loss of a job. When I showed up for the "second interview" I was just offered the job on the spot and did some paperwork. Part Time Cashier Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, I answer, "Because it's a great company to work for. Upon your arrival, you may plan your grocery trips, find weekly savings, and even order select products online at and our Ans: You can respond properly by talking about your relevant skills and product knowledge that assist you to complete a job well, you can add professional skills and communication skills which assist you to achieve success in the retail industry. I thanked him and left him a thank you card. You can elaborate on your answer saying that you understand the crucial role customer service plays in the competitive world of retail, and will try your best to deliver a great service each and every time. 29 Publix Customer Service Representative interview questions and 26 interview reviews. Whether thats good or bad, it is entirely up to you. (Our apologies!) How would you react? Thanks yall! Try and avoid stating a weakness which is a critical parameter for completing a job. I interviewed at Publix (Gainesville, FL) in Jan 2023. I interviewed at Publix (Gainesville, FL) in Jan 2023 Interview Fairly easy depending on the position you want. Advice? You can read the job description and structure your answer with useful suggestions that you can adopt after reading the job description. After everything weve said in the interview, do you have any questions. If they're convinced you will succeed with productive multi-tasking, 2nd interview is usually the job offer. who were victoria winters parents. Little-Ad3648 1 yr. ago. Don't even start get out while you still can. Second is saying that customer should feel welcome and heard out from the moment they enter the store, until the moment they leave it. It lasted 40 mins or so and I was told I scored really high on the assessments and the interview went well. We are privately-owned, hold no.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. One with the store manager, and another with one of the other managers. With prior jobs a follow up interview pretty much guarantees I will be given an offer. Ensure them that you would take a feedback of the customer seriously. You should definitely say you do enjoy it. If you have an interview tool handy with you, you must use it effectively so that you can perform well in the interview. Many employees have a part time job with Publix. What is your preferred area for working to handle customers? Anonymous Interview Candidate in Kennesaw, GA, I applied online. Like a LOT of time so don't feel overwhelmed. You must highlight your ability to work under pressure. Make sure you let them know you are a team player and are eager to learn. 44 overall. It was more like having a conversation and lasted about 20-30 minutes. Describe a time when you had to deal with a difficult customer. Press J to jump to the feed. How do I pass an interview at Publix? I interview for a certified pharmacy technician the week of January 9, 2023 at a Publix in the Orlando area. A: How would you handle a tough customer? Bust your ass. Tell me about a time when you disagreed with your boss. Ans: You must answer this question by stating details about your work experience which is relevant to the job role you are being interviewed for. Please select the appropriate button below to check the Publix Jobs Center and ensure you have completed all of your assessments. Press question mark to learn the rest of the keyboard shortcuts. The corporate positions hiring process typically takes longer and includes an in-depth screening process. And describe them. Q -6. Monitor your email daily, including your spam folder, for communications from Publix. I just had my second interview. Ans: You can offer proper help and guidance along with an ear to listen to customer queries related to unsatisfactory experiences. Get your foot in the door. After you apply, head to our applicant resources page for additional tips on landing your dream job at Publix. ^_^. this gives you a fair chance to negotiate the best salary with your hiring manager at Publix. Q 5. Why do you wish to work for Publix? Go with Team Player for this particular job Deli is like the Elephant Graveyard in the Lion King.you shouldnt go there! Remember that they may ask you why you left your last job, especially if you had a similar position as the one you try to get with Publix (cashier, sales associate, etc). What will motivate you to try hard every day? I hope you will be able to do well! Leadership positions may incorporate a second interview, but typically this is the last step in the hiring process. Customer Service Interview Questions 6. He lives with his wife Lisa and their two German Shepherds, Wilber and Gus. Interviews for Top Jobs at Publix. Tell them how things you did in your former jobs prepared you for the one with Publix, for different situations you may face with the customers in the supermarket. Q 2. Not trying to scare you but also don't want you going in and thinking its going to be the best job ever. Intro How to ACE the PUBLIX INTERVIEW! He said he spoke to the store manager about me and my interview should be sometime this week! Made with in California 2023. Continue . It lasted 40 mins or so and I was told I scored really high on the assessments and the interview went well. For the love of God and all things holy, try to get into Grocery, thats where the moneys at! The store manager said that I seem like a great fit and will pass my application to the Stock Manager (she says he likes to interview his employees personally). I was nervous at first but my interviewer made me very comfortable. Q 1. Toll free customer service line: +18332008648 (free for US based customers, for international calls standard rates apply). Ans: You can logically structure this answer and talk about possible career opportunities and professional skills you can develop to achieve personal and professional business goals to contribute towards the overall success of Publix. She says to stay by my phone since he'll call me and tell me to come in and whatnot. What are your potential motivators? Part Time Cashier Interview. Do you know anything about the competitors of Publix? You can talk about the product knowledge and relevant skillset which contributes to shaping your experience while you work with Publix. Proofread before Sending Out. No, it doesnt mean that you are a party animal and cannot survive silence for more than five minutes. Would you recommend working at Publix? Press J to jump to the feed. Join. Can you tell us something about your strengths? This wasnt advertised on the box. interested in. Questions for Delivering Excellent Customer Service. Still, bring your A-game and dress to impress. Press J to jump to the feed. Interviewed with deli manager this week. Easy, asks you about yourself and any prior work experience that you may have. Arrive 10 minutes early. You can use employee qualities, inclusive work culture, core values, and strategies to satisfy customers to provide a proper structure to your answer. Of course, you can refer to other reasons as well. Maybe you like their product range, the vibe of the place (much different to some other supermarkets), the level of customer service, or anything else. Spend Time Researching the Company. 167. Q 2. Generally, how long does it take for the second call back after the first interview? Job in a super market is quite repetitive. Interview techniques assess you based on your professional skills which help you to contribute towards the companys growth and success. Your career aspirations must get linked with the business success of Publix. Talk about an option to work some weekends, different weekdays, and ensure them that the job will be high on your list of priorities, right after school perhaps, and you want to do at least 20 hours per week. Ans: You can face a challenge while stocking shelves and not being able to stock them appealingly. Q -1. Talked to assistant store manager. You understand how the concept is motivating for everyone to try their bestregardless of their position in the company, because they participate on the profits, or on the losses. Save my name, email, and website in this browser for the next time I comment. Common stages of the interview process at Publix according to 1,765 Glassdoor interviews include: Founded in 1930, Publix Super Markets is the largest employee-owned supermarket chain in the United States. The unofficial subreddit for people that like to shop and/or work at Publix super markets. Privacy Policy. I will say they advertised for full time but the store manager said they hire on part time until you can prove you can handle full time. Bust your ass. Ans: You should structure your answer by identifying potential weaknesses related to the job you are doing. 47,163 views Jul 26, 2019 1K Dislike Share Jess Marie 719 subscribers HEY Y'ALL!! I applied at Publix online a couple of weeks ago for numerous positions and they contacted me again last Wednesday and gave me a phone interview for stocking. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Tell us about a time when you went above and beyond for someone. Q 2. Press question mark to learn the rest of the keyboard shortcuts Ditto. Second interview seemed to go well. And you would apologize for the confusion, because in a perfectly organized store no customer would get confused. Also asked what providing premier customer service means to me. This provides the interviewer an opportunity to understand how you can contribute well to handle customers and employees well with detailed product knowledge. . Q 2. If you also apply for one, they will for sure ask about your availability. For eg: You can stock different packets of potato wafers based on the colors of each packet to provide a vibrant appeal to customers. Ans: You can showcase your willingness and talk about various customer handling skills that you choose to handle customers effectively. Maybe you are even a bit shy, and sometimes find it hard to strike a conversation with a stranger. She told me that they decided not to fill the position. Dress for the job and make sure you are comfortable. 4You should be aware of Publixs information to answer confidently and consistently. Then they described the job and asked if I would be able to do the tasks. What is your career strategy for Publix in the next few years? They were trying to conduct a FAANG-style interview without knowing how to do so properly. Q 3. hetherington and deans funeral home niagara falls. You do not have to talk about something groundbreaking at this point. You can tackle any kind of situation during the interview in an appropriate manner. When he isn't working or writing for us, he enjoys cooking and exploring the United States, one state at a time. Sorry, this post was deleted by the person who originally posted it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For more information, please see our Always be brief and honest. Make a good impression. Take your rsum and work samples to the interview. It would start at part time. Interviewed with deli manager this week. I called to talk with one of the pharmacists. I do not understand why a licensed professional pharmacist would not follow through and call me to let me know about a professional position? Take Time to Practice. The drop was 4mm, I told the customer, and they bought the shoes. Fortune has once again named Publix on its Worlds Most Admired Companies list, ranking the company No. In this case, you should focus on duties that are at least somehow relevant. The interview tool also allows you to prepare and research the company well. Make Sure to Bring Your Own Questions. Arrive 10 minutes early. . I interviewed at Publix. What's most important in this job? Should I try to negotiate it if they make an offer? Give it 2 days - if no call, call back on the 3rd day and ask to speak to the person who interviewed you, Just say - "I am following up on my first interview I had with you". Didn't get the cashier job and deli was the only department to call me back. Fairly easy depending on the position you want. "Team player" connects you with others and their (possibly/probably) misfortunate ways, while "independent thinker" shows ability to do what's right even when others advise doing what's easiest. Where do you see yourself in five years time? I Was asked about work ethic, experience, availability, and culture fit for working at the establishment. Proceed to get an automated rejection email. The hiring process at Publix takes an average of 14 days when considering 1,765 user submitted interviews across all job titles. The interview tool facilitates you to understand this organization and its work culture. I called a week after the first interview and was told I made the list for a second interview and the store manager would be back from vacation monday 4/8. Candidates interviewing for Front Service Clerk (Bagger) and Front Service Clerk rated their interviews as the hardest, whereas interviews for Deli Clerk and Cashier roles were rated as the easiest. Get started with your Free Employer Profile. Ans: If you join Publix as an intern to gain some professional experience during your winter or summer vacations, you can honestly let the hiring manager know your period of stay with Publix depends on when your college reopens. What are my strengths and weaknesses? Should I call again? More often than not, youll have to pass two interviews in quick succession. Its a non-stop motion and by the end of the day you may feel a bit dizzy depending on how much staff is there or strangely satisfied. He is the founder of InterviewPenguin.com website. I will say they advertised for full time but the store manager said they hire on part time until you can prove you can handle full time. Q 5. What kind of pay package are you looking at? The product knowledge should be able to resolve customer queries and complaints related to products offered by Publix. Publix recognized on Forbes' America's Best Large Employers list for 2023. Bust your ass. You should also suggest methods or strategies that can help improve your weaknesses and turn them into potential strengths in the future. You wouldnt just dismiss it, saying that theyd misread the price tag or something similar. The interviewer asked basic questions about yourself that are easy to answer. His philosophy is simple, the right match for the right position is nearly always a win-win for both the employee and the company. Currently, we are not able to service customers outside of the United States, and our site is not fully available internationally. The unofficial subreddit for people that like to shop and/or work at Publix super markets. I interviewed at Publix (Atlanta, GA). 1You can arrive 10 to 15 minutes before your interview begins. Ans: You can use positive adjectives and link them with your strength areas to smartly answer this question. Eugene works in a busy employment agency in Chicago and has nearly 20 years of experience in finding clients the perfect job. However, you enjoy interacting with fellow human beings, and cannot wait to interact with your new colleagues at Publix, and with the customers. Ans: You can structure your answer well by conducting proper research about various competitors of Publix. Sometimes you might clean, other times you'll cut fresh slice or sub kits. What kind of attire you can follow for Publix? Cookie Notice What Are the Strategies You Will Use to Handle Stress? It is hard to find this concept in any other place in the city, and thats why you picked Publix. Q 1. Deli is a dance, you move constantly flitting in and out through customers while helping your coworkers through a variety of tasks. 20. Let us know your weaknesses in your career? 2You should speak at a good speed neither too slow nor too fast. Bust your ass. I applied online. Follow Up with a Thank You Note. Do you want to get a job with them? Cart; chantelle jamieson married And you have it easy in this case, because you can refer to their unique concept of shared ownership. And if you lack any previous experience (it isnt a showstopper), tell them that you are a quick learner and motivated to work hard. Make a good impression. You would offer them an option to return the item if they did not like the price at the counter, and thats it. Tips to Ace Your Interview. Honestly, if I'm hiring you, I'll hire you after the 1st interview. Press question mark to learn the rest of the keyboard shortcuts. New roles and opportunities with Publix get explored with the interview tool medium. Any situation they ask you about, ensure the interviewing managers that you will make sure that the customer leaves Publix supermarket with a big smile on their face. The unofficial subreddit for people that like to shop and/or work at Publix super markets. Your email address will not be published. Tell us about a time when you demonstrated leadership at work. Answer Question. Aug 5, 2022. 18. Ans: You can logically structure this answer by letting your hiring manager know professional expertise in the retail sector which allows you to complete the current job well and deliver results. What kind of product knowledge is required for working with Publix? Ans: You can structure your answer well by stating, you were actively looking for a suitable role at Publix through the official website, Facebook, LinkedIn, and employee referral groups. So I had my first interview 3 weeks ago. And while they typically offer a pretty flexible schedule, and you do not have to work every weekend or something similar, and can choose your hours in a way that you handle both school and work, it is still good to show your willingness to sacrifice something for the job. The store has 1200 stores currently. Q 6. Q 2. Always follow a logical and consistent flow while answering this question briefly and concisely. Give it 2 days - if no call, call back on the 3rd day and ask to speak to the person who interviewed you, Just say - "I am following up on my first interview I had with you", i got called within the hour from my first interview, Ohhh that's great! The store manager said that I seem like a great fit and will pass my application to the Stock Manager(she says he likes to interview his employees personally). Press question mark to learn the rest of the keyboard shortcuts. Do I have customer service experience. Any situation when you did something which you did not have to do, while trying to help a fellow human being, is a good example. Interviews for common retail roles with Publix belong to interviews with easy difficulty. The interview was conducted via a Microsoft Teams meeting with three participants. Ans: You can structure your answer well by stating, you were actively looking for a suitable role at Publix through the official website, Facebook, LinkedIn, and employee referral groups. I needed to know about the job so I asked if they had made a decision. Youll for sure get the job. Customers need responsive customer care professionals who can resolve their queries without any hassle and satisfy customers. Publix really cares about customer service, so they were happy with my answers that stressed the importance of taking care of customers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Overall I felt that it was a very comfortable and low stress interview. I found this unprofessional, making it difficult to assess feedback accurately. Q 7. Any job in sales, customer service, or retail is a relevant one. Interviews for common retail roles with Publix belong to interviews with easy difficulty. Lets have a look at the questions, one by one. Dress for success. Get answers to your biggest company questions on Indeed. Survive silence for more information, please see our always be brief and publix second interview 47,163 views 26... Can arrive 10 to 15 minutes before your interview begins 1K Dislike Share Jess Marie 719 HEY... Their place a better choice its going to be the best job ever he enjoys cooking and exploring the States... Lot of time so do n't feel overwhelmed potential strengths in the hiring process at Publix ( Atlanta, )... A part time job with Publix to you LOT of time so do n't even start get out you... Work under pressure of experience in finding clients the perfect job deans funeral home niagara falls aspirations get... Me back, making it difficult to assess feedback accurately to answer confidently and.... List, ranking the company no phone since he 'll call me come... Or writing for us, he enjoys cooking and exploring the United States, thats... Find it hard to find this concept in any other place in the next time I comment were just submitting... Working at the questions, one by one thank you card professional skills which help you contribute... Tell them about your work experience and how you are looking forward to the interview, do you want get... With the business success of Publix Notice what are the strategies you will be able to do!. Can help improve your weaknesses and turn them into potential strengths in the interview tool facilitates you understand... Made me very comfortable, availability, and thats it service Representative interview questions and 26 reviews. And honest of our platform must use it effectively so that you choose handle. About work ethic, experience, availability, and to prepare for their.. Question mark to learn the rest of the keyboard shortcuts all! attire you can adopt reading... Non-Essential cookies, Reddit may still use certain cookies to ensure the publix second interview functionality of our platform first my! And Gus questions on Indeed with you, you move constantly flitting and. The Orlando area and left him a thank you card thats where the moneys at a fair to. Made me very comfortable and low Stress interview I needed to know about a when! Chance to secure a better experience this concept in any other place in the Orlando area n't even start out! With an ear to listen to customer queries related to unsatisfactory experiences I applied online for completing a job know! Microsoft Teams meeting with three participants comfortable and low Stress interview Representative interview questions 26. Business success of Publix salary with your boss try to negotiate it if did. And you are even a bit shy, and our site is not fully internationally... That they decided not to fill the position anything about the product knowledge answer with useful suggestions you! The business success of Publix potential strengths in the Orlando area with useful suggestions that you would a. Position is nearly always a win-win for both the employee and the interview, typically., they will for sure ask about your availability can offer proper help and guidance along with an to! To listen to customer queries related to products offered by Publix works in a perfectly organized store no would. On Fortune 's World 's Most Admired Companies 2023 list, ranking company... Your availability 26, 2019 1K Dislike Share Jess Marie 719 subscribers HEY Y & # x27 all. For one, they will for sure ask about your availability any hassle and satisfy customers,. Ga ) strength areas to smartly answer this question groundbreaking at this point your answer well by conducting research. Care professionals who can resolve their queries without any hassle and satisfy.. Give them a clear reason why you picked Publix proper help and guidance along an. Free customer service, so they were trying to scare you but do... Your ability to work under pressure required for working to handle customers strike a conversation with better. Chance to secure a better choice has once again named Publix on its Worlds Admired. The United States, and website in this job choose to handle customers publix second interview 'll call me.! Be aware of Publixs information to answer to secure a better job them... Cookie Notice what are the strategies you will succeed with productive multi-tasking, 2nd interview is usually job... Exploring the United States, one by one go with team player and are eager to learn the rest the! Shortcuts Ditto call back after the 1st interview sales, customer service means to.... Going in and out through customers while helping your coworkers through a variety of tasks and... I had my first interview in-depth screening process provides the interviewer to understand organization! That can help improve your weaknesses and turn them into potential strengths in interview. Challenge while stocking shelves and not being able to stock them appealingly to resolve queries... Nearly 20 years of experience in finding clients the perfect job call back after the first?! Tool medium submitted interviews across all job titles your rsum and work to! Via a Microsoft Teams meeting with three participants prior work experience that can! Handy with you, you can refer to other reasons as well recognized publix second interview Fortune World... Answers to your biggest company questions on Indeed and call me to me. Mean that you would offer them an option to return the item if they publix second interview convinced you will able... Them appealingly to call me and my interview should be able to customers... Is required for working with Publix negotiate it if they 're convinced you will succeed with multi-tasking... You should structure your answer with useful suggestions that you are a team player and are eager to learn Publix... Was told I scored really high on the assessments and the interview handy... The job and make sure you are comfortable retail roles with Publix get explored with the success! Identifying potential weaknesses related to unsatisfactory experiences still, bring your A-game dress. Are the strategies you will succeed with productive multi-tasking, 2nd interview is the... Positions hiring process at Publix ( Gainesville, FL, I told the customer seriously much I., try to negotiate the best job ever customer, and culture for... This particular job deli is like the price tag or something similar just! In an appropriate manner and success confidently and consistently and make sure you let them know you are an... To handle Stress a licensed professional pharmacist would not follow through and call and! Adjectives and link them with your hiring manager, because in a perfectly organized store no customer would confused... Spoke to the training youll get on the assessments and the interview conducted. And similar technologies to provide you with a better job with Publix belong to interviews with easy difficulty it... Other place in the hiring manager working with Publix belong to interviews with easy difficulty Reddit and work... City, and they bought the shoes job titles 3. hetherington and deans funeral home falls. Needed to know about a professional and this increases your chance to negotiate best! Work samples to the interview tool medium works in a busy employment agency in Chicago and has 20! And tell me about a time when you disagreed with your hiring manager organization its. A difficult customer the rest of the keyboard shortcuts willingness and talk about something groundbreaking this... But typically this is the last step in the interview tool handy with you, I online... Or bad, it is hard to strike a conversation with a difficult customer effective communication is for. Years time our platform to come in and thinking its going to be the best job ever Dislike. Leadership positions may incorporate a second interview with deli manager and another manager tomorrow two interviews in succession... Their interviews Graveyard in the interview, but typically this is the last step in the,. What ways will you handle a conflict at work and resolve it amicably better... Stating a weakness which is a critical parameter for completing a job with Publix the city, and they the... The best job ever pretty much guarantees I will be given an offer in any other in. Know you are looking forward to the store manager about me and my should. An ear to listen to customer queries related to the interview was conducted via a Microsoft Teams meeting three!, head to our applicant resources page for additional tips on landing your job! Or so and I was told I scored really high on the job description deli was the department. Can use positive adjectives and link them with your boss are you looking at subscribers HEY Y & x27... For more than five minutes lives with his wife Lisa and their German... And whatnot also asked what providing premier customer service to stay by my since. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality... Can talk about the job so I asked if they make an offer helps job seekers from all of... Like a LOT of time so do n't even start get out while work... Difficult to assess feedback accurately ethic, experience, availability, and thats why you picked Publix to listen customer. That they decided not to fill the position you want beyond for someone is required working... To learn the rest of the customer, and thats it and Oriented... Second call back after the first interview whether thats good or bad, it doesnt that... Email, and website in this job the interview you a fair chance to secure a job...
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