They have many of them so dont be afraid to ask for one. Lilly failed to deliver on every level. PHabulous regards, Jonathan Iriarte General Manager. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. This was after a long wait. Star Class did have some positives having access to private pool area with bar and grill service. Details of how the people died, or whether the slayings were related, were not released. Tripadvisor performs checks on reviews. Planet Play. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. We will see you soon in Planet Hollywood Cancun. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! The others were hit and miss. The good: We arrived to applause as we entered. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Couple in lobby with computer. It was ok. PH Splash Park. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. We had a humidifier brought up and it did help. They never did the arcade or trampoline park. There were limited tubes. We overlooked the less appealing parts and just enjoyed the weather and time together. It seemed to get really busy on the weekend. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. All rights reserved. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Our experiences at the restaurants were mostly good. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. On Tuesday, authorities found one man bound and shot to death. Our kids did mini golf once. My original travel date for Planet Hollywood was May 2020. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Privacy Policy. Stay connected while youre away with a suite of tech-savvy services. Service was fast and friendly so no complaints there. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). We will see you soon in Planet Hollywood Cancun. Including spa and cabana rentals. Once we didnt get in. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. We had mold. And its loud. The staff went above and beyond to make sure I was a happy guest. However, I have traveled many times to many different resorts and I was very disappointed in this one. Generally the resort was decent. The Buffett was ok. We found things to eat. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. We hope to receive you again very soon. Amazing resort, enjoy the staff and the shows. We had a humidifier brought up and it did help. The beach is nice, it feels like home. The just OK parts: Our kids did the flow rider surf simulator one day. The surf was rough. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Barren Space Productions. Upon check-in we're given the wrong room. We are pleased to know that you enjoyed our facilities and activities. Star Class Producer Suite. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. The subpar parts: Our room was not great. We are pleased to know that you enjoyed our facilities and activities. The birthday was ruined with all of the poor service, lack of resources, lies. You could find shade in swim up bar in family pool. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Our room was in excellent condition and cleanliness. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. Hi if we are on the family side could we go hang on the adult side? There are lots of activities to do if you choose. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Indulge in the incredible flavors and techniques of Japanese cuisine. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. (that's how I'm feeling). Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Room categories are not indicative of room views. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Yes, dry cleaning and laundry service are offered to guests. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We are pleased to know that you enjoyed our facilities and activities. The meal was great. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. There were limited tubes. This is the version of our website addressed to speakers of English in the United States. Pool & hot tube close at 7pm. Also there was rarely popcorn there which did disappoint the kids. Primary Menu. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. The food was so so. We liked being able to control all of the lights, fans, etc. All Rights Reserved. Our chef was entertaining and great. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Get the cabanas and ask to skip the bottle service. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. There's a sports bar, Overtime Bar and Grill. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Service was good but not great. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Although depending on the time of day waits for freshly prepared food could be long. $38.00. It was much louder. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Amazing resort, enjoy the staff and the shows. CLICK HERE for the Download! The beach is nice, it feels like home. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Lol! Make your reservations days in advance. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. Day #3 we go early are told if you're a star class your concierge should book. He was the only help. Good hotel, average food, horrible Star Package experience. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). We overlooked the less appealing parts and just enjoyed the weather and time together. The best night for entertainment was the Queen tribute. We have nothing negative to say about this resort except we dont want to leave. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. He also helped with a room change for another adult travelling with us. 2023 FOX News Network, LLC. We ordered all 3 desserts to try them all. We had large sharing plates of appetizers and great meals. As soon as you walk in the door, you feel like someone special. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Stay like a superstar in our most fabulous suite. The beer is always cold and the big event is always on at Overtime Bar & Grill. The lazy river and flow rider were excellent. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We did not hear any other noise from the entertainment or from the hallway. Make your grand entrance into the ultimate beachfront vacation, starring. Queuing arrangements for lower class guests need to be addressed. Resort Map The pool bars were ok. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Some seaweed. Bottom line is save your $$ and just tip well to the other employees. Rooms with a ocean view are available upon request and are subject to a higher rate. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. The kids enjoyed the grotto bar. Your assigned Personal Agent is on hand at all times for any request you might have. We appreciated the location near the pools, the burger bar and the Italian restaurant. Decide which restaurants you want to eat and what day. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. It was windy most days especially on the beach. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. So, the hotel is very nice. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. 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