Unaccompanied children under the age of 16 will be refused travel on boarding. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one Failure to do so, may result in the full adult fare being charged. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. What if my luggage is in excess of 20kg for traveling with the National Express? Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. 158cm total 15kg-20kg. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Passengers aged 60 and over are entitled to receive a small discount on European journeys. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Turkish . Jan 9, 2023, 5:03 PM. Book tickets & track your coach anytime, anywhere. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Please select your passenger type first and then add your coachcards. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. Please call us 36 hours prior to travelling to check the latest status. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. You are also entitled to two items of hand luggage. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. Book tickets & track your coach anytime, anywhere. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. We carry a limited number onboard most coaches. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. Calls to this number are charged at local rate. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Virgin Atlantic. weight: 7kg (15.4 lbs.) Unaccompanied children will not be carried. (sms or chat based messages are not permissible). 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. We carry a limited number onboard most coaches. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. Unaccompanied children under the age of 14 will be refused travel. Open returns are not available on European journeys. (c) any other documents required by the law of the countries concerned. To see a list of accessible coach stops please click here. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. We will not be obliged to carry any Luggage which has not been properly labelled. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. We will not be obliged to carry any Luggage which has not been properly packed. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). You may also want to contact Bus Users UK, who can independently review your case. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. Refunds can only be provided on refundable tickets or products. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. Items of luggage in excess of 20kg will be charged. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please select your passenger type first and then add your coachcards. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Lengthy luggage policies can be confusing. Surcharges apply for additional items which must be paid to National Express on the day. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . with no other time(s) specified thereon) three months from the date of outward travel. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Children under 14 cannot travel alone unless accompanied by an adult (16+). If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. Priority will be given to customers travelling with luggage within the free limits. Want to know exactly where your coach is. For full info,please see our full luggage terms and conditions. Call or get in touch online Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). To see a list of accessible coach stops please click here. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. For more info,see our list of prohibited luggage items. Properly packed stops along the routes listed below are accessible to wheelchair but... Days a week ) 0371 781 8181 to travelling to check the status. 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